Classic license auto-renewal

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Classic license auto-renewal

Postby Derek Edison » Mon Mar 11, 2019 6:21 pm

This is just a heads up to those of you with classic licenses you have set to auto-renew:

They don't.

I had 4 of mine set to auto-renew last week and I let them go to see what would happen. I had to renew manually the day after they expired. I double checked email archives to make sure these were on auto-renew and confirmed my billing profile is set up properly. Messaged support to inquire as the disposition of two more set to renew in May and they replied that they were set to 'off' and I would have to renew manually. No reply when I asked why this happened.
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Re: Classic license auto-renewal

Postby juju » Mon Mar 11, 2019 8:22 pm

sounds a little underhanded to me
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Re: Classic license auto-renewal

Postby Mike Amos » Tue Mar 12, 2019 11:12 am

Underhand seems to be the way they are going.
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Re: Classic license auto-renewal

Postby Derek Edison » Thu Mar 14, 2019 9:07 pm

Got a reply finally. They don't know why. It's been forwarded to the 'appropriate teams'.
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