Maintenance update? Where, how?

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Maintenance update? Where, how?

Postby CalypsoArt » Mon Dec 02, 2019 9:26 pm

My maintenance expires 12/10/2019. It used to be that SU would send out reminders. But I got none. I know they want to move people to subscription but I'm not interested. I'd like to renew my "classic license" but can't find where to do it. "Manage license" just gives me my current license information, but no link to renew.
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Re: Maintenance update? Where, how?

Postby Dave R » Mon Dec 02, 2019 9:52 pm

Did you try the following?

Go to this page
Under Classic, click on Buy Now.
At the top of the page click Upgrade SketchUp.
Follow the instructions after that.
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Re: Maintenance update? Where, how?

Postby juju » Mon Dec 02, 2019 10:55 pm

CalypsoArt wrote:My maintenance expires 12/10/2019. It used to be that SU would send out reminders. But I got none. I know they want to move people to subscription but I'm not interested. I'd like to renew my "classic license" but can't find where to do it. "Manage license" just gives me my current license information, but no link to renew.


You should be able to renew your maintenance through the License Manager route, directly through Trimble / SketchUp. I did that recently, paid the usual / expected amount.

Dave R wrote:Did you try the following?
Go to this page
Under Classic, click on Buy Now.
At the top of the page click Upgrade SketchUp.
Follow the instructions after that.


If you go to the link DaveR provided, you will be redirected to your local reseller. In my case this meant that I would have had to pay an extra 30-odd % to renew maintenance through my local reseller. Not cool.
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Re: Maintenance update? Where, how?

Postby Dave R » Mon Dec 02, 2019 10:58 pm

juju wrote:If you go to the link DaveR provided, you will be redirected to your local reseller.


In the case of CalypsoArt, his "local reseller" is Trimble. He would end up in the right place for renewing his license.
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