sketchup pro 2017 - crashing with window flashing

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sketchup pro 2017 - crashing with window flashing

Postby tsomek » Fri Jun 14, 2019 10:55 pm

Hi there,

My sketchup pro 2017 on win 10 has started crashing quite regularly.

It does so with a whole series of "flashes" - the window essentially goes very quickly from "current" program to "background" program, until it becomes totally unresponsive


When this happens, it looks like something is happening automatically in the background.

On smaller files the flashes are usually very quick (1-2 seconds max), on larger files this takes a considerable time longer.

I'm also suspecting that this very phenomenon sometimes causes me to need to click Undo many times with apparently no effect, before actually starting to undo my previous actions. (apologies - I tried to explain this as best as I could)

I've tried switching off the autosave feature in case this was the culprit, but no luck.


In the crash log I've noticed the following repeating pattern.

Does anyone recognise what this is caused by?

Happy to upload the entire Crash Log if you think this could help.

Many thanks for any help!

Start(Properties)Commit(98)
Start(Properties)Commit(99)
Start(Properties)Commit(100)
Start(Properties)Commit(101)
Start(Properties)Commit(102)
Start(Properties)Commit(103)
Start(Properties)Commit(104)
Start(Properties)Commit(105)
Start(Properties)Commit(106)
Start(Properties)Commit(107)
Start(Properties)Commit(108)
Start(Properties)Commit(109)
Start(Properties)Commit(110)
Start(Properties)Commit(111)
Start(Properties)Commit(112)
Start(Properties)Commit(113)
Start(Properties)Commit(114)
Start(Properties)Commit(115)
Start(Properties)Commit(116)
Start(Properties)Commit(117)
Start(Properties)Commit(118)
Start(Properties)Commit(119)
Start(Properties)Commit(120)
Start(Properties)Commit(121)
Start(Properties)Commit(122)
Start(Properties)Commit(123)
Start(Properties)Commit(124)
Start(Properties)Commit(125)
Start(Properties)Commit(126)
Start(Properties)Commit(127)
Start(Properties)Commit(128)
Start(Properties)Commit(129)
Start(Properties)Commit(130)
Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)Start(Macro)~UndoOp(3)
Start(Macro)~UndoOp(6)
Start(Macro)~UndoOp(7)
Start(Macro)~UndoOp(9)
Start(Macro)~UndoOp(10)
Start(Macro)~UndoOp(12)
Start(Macro)~UndoOp(13)
Start(Macro)~UndoOp(14)
Start(Macro)~UndoOp(15)
Start(Macro)~UndoOp(16)
Start(Macro)~UndoOp(17)
Start(Macro)~UndoOp(18)
Start(Macro)~UndoOp(19)
Start(Macro)~UndoOp(20)
Start(Macro)~UndoOp(21)
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Sat Jun 15, 2019 2:37 am

Since this only started recently, you need to look at what has changed on your computer. SketchUp 2017 hasn't been changed in a couple of years so what did change? What is the graphics card? Have you checked with the card's manufacturer to see if there's a recent driver update and installed it?
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Mon Jun 17, 2019 8:54 pm

Hi and thanks for the feedback.

I've been trying to switch off any of my plugins (especially the new ones, like you suggested) and see any difference in the behaviour.

After having gone through all of them, the problem still persists.


Now, in the meantime I DID notice that while I am working on a file, the program becomes slower and slower over time, until it ends up crashing..

Does this maybe indicate something to anyone?

It almost seems as if something "fills" up slowly until it can't take it any more..


Any clues on what this could be?

Many thanks for any help
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Mon Jun 17, 2019 9:15 pm

What graphics card?

Do you have a 3D Conexxion device connected.
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Mon Jun 17, 2019 9:39 pm

GeForce GTX 1060 6GB

No 3D Conexxion devices..
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Wed Jun 19, 2019 7:30 pm

Hi again,

Quick update. Still facing the same issues.

Also wanted to describe the symptom a little more: When sketchUP starts slowing down, the actions that visibly slow down are selecting objects, switching tools (from selecting to drawing a line, a circle etc)

After a little while working under these conditions, it finally crashes..

Re-opening the same file makes everything normal and snappy again..


Any ideas?

Many thanks
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Wed Jun 19, 2019 7:39 pm

Have you checked to see that SketchUp is actually using the Nvidia graphics card? What you describe sounds like a common issue with integrated graphics cards. Windows updates have been known to change the default graphics to the integrated Intel graphics. Updates also commonly include broken Intel graphics drivers. It would also be a good idea to go to the Nvidia site and update the graphics drivers for that card.

Do you have Fast Feedback enabled or disabled?

BTW, your profile indicates you are still using SU2014. Perhaps you could update that, please?
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Wed Jun 19, 2019 7:47 pm

Hi Dave,
Thanks for your reply.

Yes, the card does appear like this:


Fast Feedback is enabled. Also 4x Antialising.

Also, I'm pretty confident I have the latest NVidia drivers installed.

Can I maybe add that I have the same issues on a different machine, again running an NVidia card..


Many thanks

PS. Had *just* updated my profile, before reading your post ;)
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Wed Jun 19, 2019 7:56 pm

Interesting. I have SketchUp running on four different machines all with Nvidia graphics but I've never had this happen.

You could try running with Fast Feedback disabled and see if there's any change.

When you installed SketchUp, did you right click on the installer and choose Run as administrator?

What extensions do you have running?
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Wed Jun 19, 2019 8:14 pm

Hmm, didn't run as admin I think.. though, is this actually possible, without admin?
I think I remember Windows asking for admin rights..

Will give Fast Feedback a pause and let you know!


Re extensions please screenshots below



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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Wed Jun 19, 2019 8:23 pm

To correctly install Sketchup on Windows you have to sign in to Windows under your normal user but then right click on the installer and select Run as administrator. This is different than your user having Admin rights.

At least to make sure, you could reinstall SketchUp using Run as administrator and select the Repair option.

Also see what happens if you disable Vray. It's been known to be a bit of a hog.
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Wed Jun 19, 2019 8:30 pm

Thanks so much for the advice

I will now

- test Fast Feedback disabled
- reinstall SU as Admin

As for disabling Vray, it's not really an option, since it's very much part of my workflow.

Any advice on which Vray Version is more resource-friendly and/or more reliable?

I'm considering biting the bullet and upgrading, but wanted to check if it's worth the spend.. especially given I'm not missing any functionalities with 2017 and Vray 3.4..
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Wed Jun 19, 2019 8:42 pm

I'm only suggesting that you disabled Vray to do some testing. Clearly if it is causing the problem, it shouldn't be a part of your workflow but you should find out. You could leave it disabled throughout most of your modeling and only enable it when you actually need it.

As for which version of Vray, I think the best thing there is to check with the folks at Chaos Group. I would expect your best bet would be to upgrade to SketchUp 2019 anyway and then get the latest version of Vray.

Personally I've never been a big fan of Vray and I've seen loads of reports of problems related to it. If I was choosing a renderer right now, I guess I'd be looking at others like Thea.
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Thu Jun 20, 2019 11:51 pm

Hi again,

Quick update and request for help...

I uninstalled everything, and tried to reinstall SU as Admin, as per you recommendations.

Now for some reason the sketchup file thumbnails are broken.. :roll:

Any ideas how to get this to work again? :oops:
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Fri Jun 21, 2019 12:12 am

PS. I was able to get the thumbnails to work again just by re-assigning SKP files to be opened by sketchUP 2017..
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Fri Jun 21, 2019 12:14 am

What about the crashing? And did you try disabling Vray?
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Re: sketchup pro 2017 - crashing with window flashing

Postby tsomek » Fri Jun 21, 2019 12:29 am

Basically all previous things haven't changed a thing.. still having the crashes.

Now I reinstalled everything, just added the very bare of extensions necessary, including Vray and will give it a day or two to see how it goes..

Will keep you in the loop!
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tsomek 
 

Re: sketchup pro 2017 - crashing with window flashing

Postby Dave R » Fri Jun 21, 2019 3:13 am

Good luck.

I think if you are still seeing crashes, Vray is the next suspect. Other people have reported issues with Vray so it's a good one to check.
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