Plugin Manager - installed - Unzip error -could not unzip

[scally101]

Plugin Manager - installed - Unzip error -could not unzip archive

any ideas anyone?

thanks

Keith

[TIG]

More details please.

Do you mean the SketchUcation PluginStore toolset ?
Did you download the RBZ from the Resources link above ?
Did you install it using Preferences > Extensions > Install... button ?
Did the error occur at that point ??

If any RBZ is properly downloaded it should always install OK ?


If you change the RBZ file-type suffix to ".zip" and open it, what's in it ??

[iichiversii]

Im getting the same error using the SketchUcation PluginStore toolset
Iv only updated my SU to 2015 and it keeps displaying the same message as above

[TIG]

Im getting the same error using the SketchUcation PluginStore toolset
Iv only updated my SU to 2015 and it keeps displaying the same message as above

Can you please supply the answers to the questions in this post viewtopic.php?p=552651#p552651
That will help track it down, especially if it's not occurring with everything...

[iichiversii]

Hey TIG, I just used the sketchucation plugin store, i don't download the RBZ files, am i right in saying , i click on autoinstall button and the plugin should install? but im getting the error message, thats really it, it did install 1 or 2 plugins but nothing installs now, just the error message constantly

[TIG]

This is an uncommon issue...

OK, so it's the SketchUcation PluginStore tool dialog that opens within SketchUp itself.
And it's not AutoInstalling files !
When you open the dialog what does the top bar say ?
e.g. v2.?

Can you open the Ruby Console and use this text:
SCF::TEMPDIR
and report the full text it returns.

Also check that you have FULL read/write permissions to that folder...

Can you also try to download some Plugins' RBZ files from the SketchUcation PluginStore page onto your PC.
Now back into SketchUp, with the Ruby Console open...
Use the Preferences > Extensions > Install... button to install some of those files...
AND
Then use the SketchUcation submenu item to Install Archive on some of those files...
What happens ?
Any errors ?

Is SketchUcation.com etc allowed to access your PC through its Firewall ?

Have you updated Internet Explorer ?
What version is it ?
Have you emptied the cache of Internet Explorer ?
then retried the dialog's AutoInstall ?

[iichiversii]

Hi TIG, im running internet explorer version 11.0.9600.17501
I can install plugins using add extensions, no problem there, i retried using sketchucation plugin store with no luck again.
When i type SCF::TEMPDIR into the ruby console i get "C:/Users/username/SCF"
and sketchucation.com is not blocked by my firewall, any ideas?

Forgot to mention i am using sketchucation plugin store v2.6.2

[Rich O Brien]

Did u try manually removing the sketchucationloader.rb and the SketchUcation folder from the plugins folder?

Then reinstall it?

Its a rare issue you're reporting as 10000s use it daily.

[iichiversii]

Didnt try that but will give it ago now, brb with an answer

[iichiversii]

No same issue again with the same unzip error

[iichiversii]

UNZIP_ERROR.jpg

[Rich O Brien]

Can you rename your plugins folder to !plugins to stop it loading and then install SketchUcation Tools and try it.

[iichiversii]

Again the same error comes up, its a strange 1, it did work fine in version 8 which i was using, this issue only happened when i installed SU2015

[Rich O Brien]

What's the path to your plugins folder?

[iichiversii]

Username>AppData>Roaming>Sketchup>Sketchup2015>Sketchup>Plugins

[Rich O Brien]

Puzzled.

There's a conflict somewhere.

Maybe TIG will have more suggestions.

I'm stumped.

[iichiversii]

Not a bother Rich, ill keep playing around with it on my end, see if i can find a solution,

[TIG]

SCF::TEMPDIR
Should NOT return:
C:/Users/your_username/SCF
It should be something more like:
C:/Users/your_username/AppData/Local/Temp/SCF

Do you have one of these set up ?
C:/Users/your_username/AppData/Local/Temp

This is probably the tool's last ditch attempt to find your TEMP folder.
What is the base value of:
SCF::TEMP

Can you post the results of this in the Ruby Console:
puts ENV.select{|a|a[0]=~/^T/}.sort

Incidentally what is your 'your_username' ?
If it contains non-ASCII characters it might "balls-up" !

[DrVee]

I am experiencing the same issue.

I run Sketchup Make 15.3.331 (64-bit) and SketchUcation Plugin Store v2.6.1.
SCF::TEMPDIR points to C:/Users/kosciusz/AppData/Local/Temp/SCF
Env. vars TEMP and TMP both point to C:\Users\kosciusz\AppData\Local\Temp

Digging in the plugin code failed as some parts are scrambled and I'm not up to decoding that for debugging.

[TIG]

I am experiencing the same issue.

I run Sketchup Make 15.3.331 (64-bit) and SketchUcation Plugin Store v2.6.1.
SCF::TEMPDIR points to C:/Users/kosciusz/AppData/Local/Temp/SCF
Env. vars TEMP and TMP both point to C:\Users\kosciusz\AppData\Local\Temp

Digging in the plugin code failed as some parts are scrambled and I'm not up to decoding that for debugging.

Thanks for the feedback.
Does this happen with all RBZ files you try to AutoInstall in the dialog ?
Does this happen if you get the same RBZ manually downloaded onto your PC [from the PluginStore page], then use the SCF toolset's 'Archive Installer' submenu item ?

Initially your reported paths etc should cause no issues.
However, please confirm that the path to C:\Users\kosciusz\AppData\Local has its Properties > Security permissions set to FULL for yourself and that the settings apply to all other listed users etc.

The ../Temp/SCF folder is used to download to, then process the RBZ file.
If it can't write it, then it can't unzip it >>> error.
Can you run the tool with that folder open in Windows Explorer.
When you get the unZIP error message, do NOT close it immediately, but look into that folder - there should be temporary files, on the closure of the unZIP error message the code tidies up and should remove them.
BUT you can move them out of the folder [say onto your desktop] so you retain a copy...
If they are not made it's one issue.
If they are made but are not readable [xxx.RBZ renamed to xxx.ZIP does not open etc] that's another.
But if they are fully readable and will therefore install using the native Extensions > Install button or the SCF 'Archive Installer' utility, then that is another.

I'm sure there's a solution...
Please report back...

[DrVee]

Does this happen with all RBZ files you try to AutoInstall in the dialog ?

With all that I have tried.

Does this happen if you get the same RBZ manually downloaded onto your PC [from the PluginStore page], then use the SCF toolset's 'Archive Installer' submenu item ?

I can install plugins correctly with the 'Archive Installer' function

Initially your reported paths etc should cause no issues.
However, please confirm that the path to C:\Users\kosciusz\AppData\Local has its Properties > Security permissions set to FULL for yourself and that the settings apply to all other listed users etc.

I have all permissions there except "Special permissions" (Windows 7).

The ../Temp/SCF folder is used to download to, then process the RBZ file.
When you get the unZIP error message, do NOT close it immediately, but look into that folder - there should be temporary files, on the closure of the unZIP error message the code tidies up and should remove them.
BUT you can move them out of the folder [say onto your desktop] so you retain a copy...

I have a *.rbz file there but it's size is zero bytes. There's also SketchUcation_Usage.log with some contents so it's clear for me SU can indeed write to the directory. So I guess the problem is in downloading the package to the directory, right?

[TIG]

So we are failing to get the RBZ downloaded properly [empty file!].
The fact that you can download an RBZ manually and use the SCF Archive Installer shows the issue is not within the SCF PluginStore toolset installer itself, per se - but in the download process itself...

What version of Internet Explorer do you have installed ?
Get the latest one [v11?] and install it...

Although you might not use IE for your day-to-day browsing SketchUp always uses it for its PC dialogs [Safari on MACs].
So it's important that you keep IE up to date.

Please also open IE and empty its Cache [under the Safety tool > Delete Browsing History]
You might have some corrupted settings etc.

Next also look at its Internet Options and ensure that you have javascript etc set to be runnable, and nothing too onerous is set up that might limit the operation of downloads.

Finally, also check that SketchUp and SketchUcation.com are allowed through your Windows Firewall - as that might be preventing the RBZ files' download.

[DrVee]

I have upgraded IE to v11 but I am still observing the same behavior.
*.rbz is created with zero size.

I have cleaned the cache and tried to download plugins with web browser - this works and I have been able to install plugins from downloaded files. JS also enabled etc - default install by the way as I'm not using IE unless necessary.

Any futher ideas?

[freefall90]

Sorry to resurrect an old thread, but I'm having the same problem and I think it might be related to my corporate proxy server. Has anyone checked into whether an HTTP proxy server (as defined in Internet Explorer's settings) will cause the download to fail? I think it would explain all the symptoms described in this thread, as well as what I'm seeing.

[Gábor]

In theory some proxy settings could cause the download to fail. The best is to consult your system admin about the problem to find the appropriate proxy settings. (E.g.: In some cases the system admin can set the IP of the sketchucation server to allow all downloads from that IP.)

[freefall90]

I think it's more a case of making the downloader "proxy aware". I've seen this with many small utilities that try to make an HTTP call without taking into account the system wide proxy settings. Unfortunately for me, I work for one of the largest tech companies in the world...talking to sys admin and getting proxy settings changed is out of the realm of possibility for me. I'll use the manual download workaround for now.

[miroush]

Sorry to resurrect an old thread, but I'm having the same problem and I think it might be related to my corporate proxy server. Has anyone checked into whether an HTTP proxy server (as defined in Internet Explorer's settings) will cause the download to fail? I think it would explain all the symptoms described in this thread, as well as what I'm seeing.

Dude, you made it Switching to "normal" connection, i.e. not corpo proxy, the issue has gone. Thank you!!!

[XLxY]

I got a same issue too. I found a very easy solution on -Unzip error -could not unzip- keeps happened which because of your "antivirus"....... I turn it off then all things running good now!!!!