Clothworks license

Clothworks license

Postby Sarah Jane » Sat Dec 14, 2019 9:28 pm

I bought the extension "clothworks" and I haven't received any links or number liscense, and on the site there's no place where I can confirm my purchase, I wonder what I am supposed to do... PLEASE HELP :(
1

Sarah Jane 
 

Re: Clothworks license

Postby Anton_S » Sun Dec 15, 2019 8:39 am

Sarah Jane wrote:I bought the extension "clothworks" and I haven't received any links or number liscense, and on the site there's no place where I can confirm my purchase, I wonder what I am supposed to do... PLEASE HELP :(

I sent you a private message with your license and instructions. Please check your private messages and let me know how it goes. Thank you for your purchase!
0

Anton_S 
PluginStore Author
PluginStore Author
 

Re: Clothworks license

Postby togo » Wed Dec 18, 2019 2:19 pm

I also purchased the extension clothWorks and have not received a license file so far. I did check the spam folders and send an email to sketchUcation, but also no reply.
What else can I do?
Thanks, togo
0

togo 
 

Re: Clothworks license

Postby Anton_S » Thu Dec 19, 2019 12:19 am

togo wrote:I also purchased the extension clothWorks and have not received a license file so far. I did check the spam folders and send an email to sketchUcation, but also no reply.
What else can I do?
Thanks, togo

Usually you contact clothworks@sketchucation.com. I see that you already have. Please check your email. Thanks!
0

Anton_S 
PluginStore Author
PluginStore Author
 

Re: Clothworks license

Postby soki_pl » Fri Jan 03, 2020 4:01 pm

hi!
I've made a mistake in email address when I was ordering ClothWorks. I've already sent correct information to clothworks@sketchucation.com. Can you please send me a licence information once again?
Thanks.
0

soki_pl 
 

Re: Clothworks license

Postby Dave R » Mon Jan 06, 2020 1:50 pm

@soki_pl, I'm sure your e-mail request was satisfactory.

Your profile indicates you are using the free version of SketchUp 8. If that is correct, you'll need to upgrade. Clothworks requires SketchUp 2016 or newer. If you do have a newer version, please update your profile.
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Re: Clothworks license

Postby Krystoferson » Wed May 27, 2020 7:00 am

Hallo,
I purchased a ClothWorks and I have not received the license yet.
My SketchUcation username: Krystoferson


Thank you
K
1

Krystoferson 
Premium Member
Premium Member
 

Re: Clothworks license

Postby tuna1957 » Mon Jun 08, 2020 6:06 pm

Trying to activate my Clothworks license and I keep getting this error message. Any ideas ? Trying to install in SU18 Pro.
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tuna1957 
Premium Member
Premium Member
 

Re: Clothworks license

Postby Anton_S » Mon Jun 08, 2020 9:31 pm

tuna1957 wrote:Trying to activate my Clothworks license and I keep getting this error message. Any ideas ? Trying to install in SU18 Pro.

Hi! Is the the first time you're getting this error or does it always occur?
0

Anton_S 
PluginStore Author
PluginStore Author
 

Re: Clothworks license

Postby tuna1957 » Mon Jun 08, 2020 10:59 pm

Tried multiple times over the weekend. Always results in throwing this error. Went back and look at the license info and I wonder if I have the following problem.... I had Clothworks licensed on my MacBook which has died a horrible death. Never had installed it on the iMac. Went ahead and purchased it for the iMac last week. Wonder if the old license for the dead laptop is causing the problem ? If so can the old license be cleared on your end and I can then install the new license on the iMac ?
0

tuna1957 
Premium Member
Premium Member
 

Re: Clothworks license

Postby Anton_S » Wed Jun 10, 2020 5:50 am

@tuna1957 We reset your seat count for both licences. Can you ensure you have installed the newest version of SketchUcationTools for your new Mac OS X? You can refer to this manual for updating: https://antonsynytsia.github.io/manuals ... lation.pdf

Also, ensure you are connected to the internet when activating. To receive your copy of the licences, please send an email to clothworks@sketchucation.com


Thanks!
0

Anton_S 
PluginStore Author
PluginStore Author
 

Re: Clothworks license

Postby Gábor » Wed Jun 10, 2020 10:00 am

Anton_S wrote:Also, ensure you are connected to the internet when activating.

And also please check if your firewall blocked internet communication from SketchUp or not.
1

Gábor 
SketchUcation IT
 

Re: Clothworks license

Postby savvyjain00 » Wed Jun 17, 2020 10:47 am

i had purchased clothworks plugin for sketchup and havent received any information on the license id
1

savvyjain00 
 

Re: Clothworks license

Postby Gábor » Thu Jun 18, 2020 11:54 am

savvyjain00 wrote:i had purchased clothworks plugin for sketchup and haven't received any information on the license id

Hi,

I can see that you have been able to activate your ClothWorks License so I assume you have received it.

If it was not the case, please let me know and I'll send a copy of your license to your email address.
0

Gábor 
SketchUcation IT
 

Re: Clothworks license

Postby mark_in_seattle » Sun Jun 28, 2020 11:09 pm

Another 10 hours and still no email from SketchUcation with the ClothWorks license key I paid $29 USD for ... and no reply to my prior email requests. Nothing in spam filter and my email client is working just fine.

How many of the posters on this thread, with the same problem I have, eventually received their ClothWorks keys from SketchUcation ?

Curious what the reason given by SketchUcation might have been and how long it took for resolution. How long should I wait before contacting PayPal ?
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mark_in_seattle 
 

Re: Clothworks license

Postby Gábor » Mon Jun 29, 2020 10:21 am

Dear mark_in_seattle,

Thank you for your purchase at our online plugin store.

I'm really sorry you haven't received your purchased license immediately. I've sent a copy of your purchased license to you from our support at sketchucation.com email address.

Here at SketchUcation.com we try to do everything we can to ensure that our customers receive their purchased products as soon as possible. However in a small percentage of cases the automatically sent out email with the product is delayed or gets lost. This is why we ask our customers at the end of the checkout process to check their spam folder and if the email does not arrive after 24 hours, contact our support.

In the rare case of a not received email the reasons for the "lost" emails usually is: Typo in the email address: It is important to give the correct email address at the purchase as our system can not figure out the correct email address from a mistyped one. Email lands in the spam folder: We encourage our customers to check their spam folder as well.(In case of gmail also the promotions folder) Email bounces back: In some small percentage of cases the user's email box is not reachable for some reason so the email with the product bounces back. Email lost: In some very rare cases the email gets completely lost maybe because a spam filter erases it or because of some weird unknown reasons. All the above cases are handled by our support at support at sketchucation.com email address. 
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Gábor 
SketchUcation IT
 

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