Sketchucation | Purchased files not received

Sketchucation | Purchased files not received

Postby Lionheart1985 » Mon Jul 08, 2019 2:31 pm

Hi!

I just want to know if there is anybody who had the same issue like me?

I was recently buying the D.I.Y. Hedge files for Skatter on Sketchucation via paypal.

Payment was done, money went from my credit card, but i did not receive the files.

I was sending 2 emails to Sketchucation and one FB message but nobody is responding.

Can anybody help me out to get in touch with the team of Sketchucation that i will receive the files?

Cheers from Austria!
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Lionheart1985 
 

Re: Sketchucation | Purchased files not received

Postby Dave R » Mon Jul 08, 2019 3:13 pm

I sent you a private message on this topic.
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Re: Sketchucation | Purchased files not received

Postby TIG » Mon Jul 08, 2019 5:32 pm

I get these kinds of emails when things go wrong [rarely] - but I got nothing on this.
Whom did you email ?
Anyway, I've sent a PM to our IT guru Gábor, so he can report on what's happened.

Did you check your spam-emails, in case the response was sidetracked...
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Re: Sketchucation | Purchased files not received

Postby Lionheart1985 » Tue Jul 09, 2019 8:15 am

Hi! I was sending a FB Message, a Mail to richob@sketchucationcom and a Mail to mikel@skechucation.com but no response on that. I checked my spam and junk email folder but i haven´t got any email with the files.
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Lionheart1985 
 

Re: Sketchucation | Purchased files not received

Postby Lionheart1985 » Thu Jul 11, 2019 8:06 am

Hi!

I just want to check again if there is already a solution on that case?

Please send me an email with contact dates that i can send the proof of payment that i can finally receive the files.

I still didn´t get any email into my junk or spam folder.

Thanks!
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Lionheart1985 
 

Re: Sketchucation | Purchased files not received

Postby TIG » Thu Jul 11, 2019 1:14 pm

I am terribly sorry about this.

Seems that I left running the site on my own!
AND without any powers!!
I can't raise Gábor, our IT guru, who could fix this, or any of the others with 'powers' - I suspect illness/holidays ?? [or perhaps alien-abductions ???]

I'm sure it'll get resolved.

Please bear with us...
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TIG 
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Re: Sketchucation | Purchased files not received

Postby Lionheart1985 » Thu Jul 11, 2019 1:25 pm

I would bet on alien-abduction :lol:

...or also life long holidays on Bora Bora with my $8.

Thanks for your support, i appreciate that someone, in this case it´s you, taking care about it.

Please let me know about any news

Cheers!
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Lionheart1985 
 

Re: Sketchucation | Purchased files not received

Postby Pixero » Thu Jul 11, 2019 4:37 pm

@Lionheart1985. Please read your private message.
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Re: Sketchucation | Purchased files not received

Postby Gábor » Mon Jul 15, 2019 3:32 pm

Hi Lionheart1985,

Sorry for the long delay and thank you for everybody who helped to solve the case. Now I've sent an email with the download link for the product to both of your email addresses (the one what is registered and the one what you used at the purchase). Please let me know if you still have any troubles downloading the file.
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Gábor 
SketchUcation IT
 

Re: Sketchucation | Purchased files not received

Postby Lionheart1985 » Mon Jul 15, 2019 3:52 pm

Hi Gabor! Thanks a lot for your efforts and also the link. Pixero was so supportive and already helping me out in that case by end of last week. I really appreciate all of your help! We can finally close this mysterious case! :)
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Lionheart1985 
 

Re: Sketchucation | Purchased files not received

Postby Gábor » Tue Jul 16, 2019 9:33 am

Hi Lionheart1985,

Thank you for your patience and for letting me know. Also a huge thanks to Pixero for his great help. I'm happy it is all sorted now.
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Gábor 
SketchUcation IT
 

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