ExtentionStore 3.1. window is absolutely empty

ExtentionStore 3.1. window is absolutely empty

Postby polly_di » Sun Mar 24, 2019 9:30 am

ExtentionStore 3.1. window is absolutely empty. Internet connection is OK. Please help
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polly_di 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby Gábor » Sun Mar 24, 2019 4:49 pm

Which version are you using? Have you downloaded and installed the latest? Here it is: https://sketchucation.com/pluginstore?pln=SketchUcationTools

Are you on a corporate network behind a firewall?

Could you attach a screenshot of what you see please?
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Gábor 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby TIG » Sun Mar 24, 2019 5:02 pm

Please do as Gábor suggests...

You could also try clearing the cache for Internet Explorer.
In the case of the ExtensionStore² SketchUp uses IE to create its complex dialogs, irrespective of your own browser use or preferences...
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TIG
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Re: ExtentionStore 3.1. window is absolutely empty

Postby polly_di » Mon Mar 25, 2019 6:05 am

I use sketchup at home. The version is 3.1.7 - may be this is a problem? I'll try to install 3.1.8
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polly_di 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby polly_di » Mon Mar 25, 2019 6:30 am

Cannot uninstall Scetchucation 3.1.7. Tryed to install 3.1.8. version - it doesn't appear either. The screenshot enclosed
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polly_di 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby Gábor » Mon Mar 25, 2019 9:54 am

polly_di wrote:Cannot uninstall Scetchucation 3.1.7. Tryed to install 3.1.8. version - it doesn't appear either. The screenshot enclosed

You do not need to uninstall it. You can simply install 3.1.8 and it will overwrite 3.1.7. Have you done the IE cache erase TIG suggested? I can not see the "enclosed" screenshot. Maybe something went wrong when you posted it.
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Gábor 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby polly_di » Mon Mar 25, 2019 7:00 pm

Yes, I clened IE cash, installed 3.1.8. through Extention Manager, but there still remains 3.1.7, I don't understand why
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polly_di 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby polly_di » Mon Mar 25, 2019 7:13 pm

Снимок8.JPG
attaching the print screen file
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polly_di 
 

Re: ExtentionStore 3.1. window is absolutely empty

Postby TIG » Mon Mar 25, 2019 7:28 pm

Those dialogs say SketchUcation... v3.1.7 - the current version is v3.1.8 - please up date to that [although with v2017 it shouldn't cause problems !] and restart SketchUp...

Next ideas...

In your Internet Options [Control Panel] - is it set to Medium/High security, and Medium for 'trusted sites' ?

Many dialogs use Javascript.
Do you have scripts 'enabled' in Internet Options ?

Gábor ?

Also... when you installed v2017 did you do it correctly.
Here's a 'repair' fix, that will do no harm and leave any existing customization unchanged...

While logged into Windows as your usual 'user'.
Close SketchUp.
Find its installer exe file - probably in your Downloads folder ?
Select the installer's icon, right-click > context-menu > "Run as administrator"
When prompted choose 'Repair'.
When it completes, restart SketchUp and retest.

Installing a complex app, like SketchUp, in any other way, will cause unpredictable issues...
Often with 'permissions'.
Even if you are an administrator just 'running' the installer - e.g. by double clicking its icon - is NOT the same as doing it the right way.
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Re: ExtentionStore 3.1. window is absolutely empty

Postby Gábor » Tue Mar 26, 2019 12:08 pm

I'm not sure if it is anything to do with the problem but I see your attached images are named with Cyrillic characters(?). Does the path to your plugins folder contains non-ASCII characters? Username ?
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Gábor 
 

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