ClothWorks License broke - deadline tomorrow!

ClothWorks License broke - deadline tomorrow!

Postby corneydj » Thu Aug 02, 2018 3:21 am

Hi all!

So I have a very time sensitive question - I have a lot of modeling to do for a deadline at noon tomorrow & I need to use the full features of clothworks in order to model the things I need to render. I bought the plugin a month or two ago but apparently my license just broke somehow? I get this error when I try and relink the file:

msg_validation_error
Request to Sketchucation = ERROR_A0C


Can anyone help?? Any assistance would be greatly appreciated!
1

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Re: ClothWorks License broke - deadline tomorrow!

Postby corneydj » Thu Aug 02, 2018 6:28 am

It fixed itself? Very confused. If anyone could shed some light as to why this happened and what that error code means so I can troubleshoot in the future I'd be very grateful :)
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Re: ClothWorks License broke - deadline tomorrow!

Postby corneydj » Fri Aug 03, 2018 7:05 pm

So this happened again. Same error message. Does anyone know what's up? Is there a better place I can go for feedback/ assistance?

Really need to figure out why my license keeps randomly breaking as I use this plug-in a lot for the modeling I do for work.
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Re: ClothWorks License broke - deadline tomorrow!

Postby juju » Fri Aug 03, 2018 7:28 pm

Which version are you using?
* Windows
* SketchUp
* Clothworks
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Re: ClothWorks License broke - deadline tomorrow!

Postby corneydj » Fri Aug 03, 2018 8:06 pm

I'm using the following:

Mac OS 10.13.5
SketchUp Pro 2018 18.0.16976
Clothworks 1.1.1
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Re: ClothWorks License broke - deadline tomorrow!

Postby juju » Fri Aug 03, 2018 8:15 pm

corneydj wrote:Mac OS 10.13.5
SketchUp Pro 2018 18.0.16976
Clothworks 1.1.1

You need to update your profile here.

Any accent / special characters in your username (on your machine)?

Else it may be with the licencing system, IIRC Clothworks utilizes the SketchUcation licencing system. do you have the latest of these installed?

Which other extensions / plugins do you have installed? Do you experience any problems there?
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Re: ClothWorks License broke - deadline tomorrow!

Postby corneydj » Fri Aug 03, 2018 10:49 pm

juju wrote:
corneydj wrote:Mac OS 10.13.5
SketchUp Pro 2018 18.0.16976
Clothworks 1.1.1

You need to update your profile here.

Any accent / special characters in your username (on your machine)?

Else it may be with the licencing system, IIRC Clothworks utilizes the SketchUcation licencing system. do you have the latest of these installed?

Which other extensions / plugins do you have installed? Do you experience any problems there?


Profile updated

There is a '.' in my username. Would that cause an issue? Not sure if I can change it as this is a work computer.

My SketchUcation is v3.1.5

I have many other extensions/plugins installed (my tool pallet is huge!) - no problems with any of them.
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Re: ClothWorks License broke - deadline tomorrow!

Postby Anton_S » Sat Aug 04, 2018 3:49 am

Hello corneydj,

That is an interesting case. This may be an issue with SketchUcation licensing on particular configurations of Mac OS X. I sent you a private message regarding this.

Best regards,

Anton
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Re: ClothWorks License broke - deadline tomorrow!

Postby corneydj » Sat Aug 04, 2018 1:04 pm

Anton_S wrote:Hello corneydj,

That is an interesting case. This may be an issue with SketchUcation licensing on particular configurations of Mac OS X. I sent you a private message regarding this.

Best regards,

Anton

Hey Anton,

I tried replying to your PM but the website says you don't accept them. Response below:

Yeah sure - if you think that will help. The funny thing is is that I have 2 seats currently activated - one on my personal computer and one on my work computer - both machines are Mac laptops running the same version of Mac OS, SketchUp, SketchUcation & Clothworks, but only one is having licensing issues. When I look up the licensing details on my personal computer it reports all as ok with the proper seats being activated (2 of 3), but my work computer says it is unlicensed & when I direct it to my license file it gives me that error message (but then randomly the other day it decided that it was licensed after all? It's broken again since)

If you think what you suggested will help go ahead & I'll let you know what happens; otherwise we can try the second option.

Can you explain what the "msg_validation_error Request to Sketchucation = ERROR_A0C" means? Is it saying my computer is unable to contact the SketchUcation servers for validation?

Thanks!
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Re: ClothWorks License broke - deadline tomorrow!

Postby Anton_S » Sat Aug 04, 2018 9:09 pm

Corneydj,

I updated my private messaging option. My apologies.

According to Gábor, the ERROR_A0C error message is thrown when the hostname of the computer does not match the hostname stored in the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file. Erasing the file from the folder where the licensing info is stored might help with addressing issue.

I have reset your licence at the server side. Now, you will have to erase the signature file and reactivate your licence. Please refer to ClothWorks Licensing Manual page 4, Known Issue issue section, for resetting your licence: https://drive.google.com/open?id=1QLzrB ... jqxNhgd9dO

If that doesn't work, I will send you a private message regarding the second option.

Best regards,

Anton
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Re: ClothWorks License broke - deadline tomorrow!

Postby corneydj » Sat Aug 04, 2018 11:20 pm

Anton_S wrote:Corneydj,

I updated my private messaging option. My apologies.

According to Gábor, the ERROR_A0C error message is thrown when the hostname of the computer does not match the hostname stored in the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file. Erasing the file from the folder where the licensing info is stored might help with addressing issue.

I have reset your licence at the server side. Now, you will have to erase the signature file and reactivate your licence. Please refer to ClothWorks Licensing Manual page 4, Known Issue issue section, for resetting your licence: https://drive.google.com/open?id=1QLzrB ... jqxNhgd9dO

If that doesn't work, I will send you a private message regarding the second option.

Best regards,

Anton

Cool! That seems to have fixed it for now - thanks :) I'll keep an eye on it though & if it breaks again I'll message you.

Thanks for the help!
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Re: ClothWorks License broke - deadline tomorrow!

Postby tsalinas » Thu Mar 28, 2019 3:43 am

Dear friends,

I have just experienced the same error:

Request to Sketchucation = ERROR_A0C

I am using the following:

Mac OS 10.14.3
SketchUp Pro 2019
Clothworks 1.5.2a

Please help, I need this plugin working ASAP.

Thank you,
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Re: ClothWorks License broke - deadline tomorrow!

Postby Gábor » Thu Mar 28, 2019 4:27 pm

tsalinas wrote:I have just experienced the same error:

Request to Sketchucation = ERROR_A0C

Hi,

Probably the fastest solution for the problem is the same: Find on your computer the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and erase it. It should help to solve the problem.
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Re: ClothWorks License broke - deadline tomorrow!

Postby TIG » Thu Mar 28, 2019 8:58 pm

Have you also downloaded and installed the latest version of the SketchUcation-Toolset ?
It's needed for SCF-license compatibility with v2019.
Get v3.1.8 here:
https://sketchucation.com/pluginstore?p ... ationTools
Not having done so might be a factor ?

Note that you do need an internet connection, but just for the initial setup of the license details...
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Re: ClothWorks License broke - deadline tomorrow!

Postby tsalinas » Fri Mar 29, 2019 2:17 am

tsalinas wrote:
Gábor wrote:Hi,

Probably the fastest solution for the problem is the same: Find on your computer the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and erase it. It should help to solve the problem.


Thank you. It actually worked for me as well.

My only concern now is that, according to Clothworks licence validation system, I have reached 3 installations. It is not true. I have 2 active installations (2 different computers). This is not an issue right now, but I'm afraid having the same licencing trouble in the future may prevent me to validate the plugin (once again).

Thank you anyways.
0

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Re: ClothWorks License broke - deadline tomorrow!

Postby Gábor » Fri Mar 29, 2019 10:05 am

tsalinas wrote:My only concern now is that, according to Clothworks licence validation system, I have reached 3 installations.

I've released 2 seats of your license at server-side. I hope it allays your concern.
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Re: ClothWorks License broke - deadline tomorrow!

Postby Thanju » Fri Apr 05, 2019 6:03 pm

Gábor wrote:
tsalinas wrote:I have just experienced the same error:

Request to Sketchucation = ERROR_A0C

Hi,

Probably the fastest solution for the problem is the same: Find on your computer the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and erase it. It should help to solve the problem.


Same error

But i cannot locate the file on Macbook Pro, Mac OS Mojave, Sketchup Pro 2019
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Re: ClothWorks License broke - deadline tomorrow!

Postby Gábor » Sat Apr 06, 2019 3:33 pm

Thanju wrote:Same error

But i cannot locate the file on Macbook Pro, Mac OS Mojave, Sketchup Pro 2019


In case of windows it is at C:\Users\username\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt so in case of MAC it should be somewhere under ~/Library/Application Support I suppose but I do not have a MAC so it would be nice if a MAC user could conform it.
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Re: ClothWorks License broke - deadline tomorrow!

Postby Thanju » Mon Apr 22, 2019 8:05 am

Gábor wrote:
Thanju wrote:Same error

But i cannot locate the file on Macbook Pro, Mac OS Mojave, Sketchup Pro 2019


In case of windows it is at C:\Users\username\AppData\Local\SCF Licenses\SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt so in case of MAC it should be somewhere under ~/Library/Application Support I suppose but I do not have a MAC so it would be nice if a MAC user could conform it.


I eventually found it on a Mac as follows;
On sketchup go to Extensions/Clothworks/License/History/License file location
0

Thanju 
 

Re: ClothWorks License broke - deadline tomorrow!

Postby thabault » Wed Apr 24, 2019 4:25 pm

tsalinas wrote:
tsalinas wrote:
Gábor wrote:Hi,

Probably the fastest solution for the problem is the same: Find on your computer the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and erase it. It should help to solve the problem.


Thank you. It actually worked for me as well.

My only concern now is that, according to Clothworks licence validation system, I have reached 3 installations. It is not true. I have 2 active installations (2 different computers). This is not an issue right now, but I'm afraid having the same licencing trouble in the future may prevent me to validate the plugin (once again).

Thank you anyways.


hello
I had the same trouble with my licence. I fixed it when i erase the file SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt but now the number of seats is wrong. I use one and the licence say I use 2....
Can you help me please?
Thanks a lot

Vanina
0

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Re: ClothWorks License broke - deadline tomorrow!

Postby Anton_S » Fri Apr 26, 2019 3:44 am

Hello Vanina,

I reset your license seats at the server side. If you click on the Seats... button, within the licensing dialog, the correct value should be reflected. If not, delete the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt and activate the license again.

Thank you,
Anton
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Re: ClothWorks License broke - deadline tomorrow!

Postby Thanju » Sat Jan 18, 2020 11:30 am

Anton_S wrote:Hello Vanina,

I reset your license seats at the server side. If you click on the Seats... button, within the licensing dialog, the correct value should be reflected. If not, delete the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt and activate the license again.

Thank you,
Anton


I am not able to delete DO NOT MODIFY OR DELETE.txt simply because the 'Open File Location' tab no longer works. I click on it and it no longer shows the File Location.

How do I locate the text files on a Mac?
0

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Re: ClothWorks License broke - deadline tomorrow!

Postby Anton_S » Sun Jan 19, 2020 12:08 am

Thanju wrote:I am not able to delete DO NOT MODIFY OR DELETE.txt simply because the 'Open File Location' tab no longer works. I click on it and it no longer shows the File Location.

How do I locate the text files on a Mac?

Thank you for the report. The License File Location... does not work on my Mac OS X 10.13 either.

In the meantime, you can find the DO NOT MODIFY OR DELETE.txt files at
/Users/YOUR_NAME/Library/Application Support/SCF Licenses

To access this path, open Finder and from the menu, access (Menu) Go > Go to Folder.... Paste the path above, replacing YOUR_NAME with your account user name, and you will be navigated to the folder.
1

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Re: ClothWorks License broke - deadline tomorrow!

Postby Thanju » Sun Jan 19, 2020 1:38 pm

Anton_S wrote:
Thanju wrote:I am not able to delete DO NOT MODIFY OR DELETE.txt simply because the 'Open File Location' tab no longer works. I click on it and it no longer shows the File Location.

How do I locate the text files on a Mac?

Thank you for the report. The License File Location... does not work on my Mac OS X 10.13 either.

In the meantime, you can find the DO NOT MODIFY OR DELETE.txt files at
/Users/YOUR_NAME/Library/Application Support/SCF Licenses

To access this path, open Finder and from the menu, access (Menu) Go > Go to Folder.... Paste the path above, replacing YOUR_NAME with your account user name, and you will be navigated to the folder.



Thanks , it works and I am able to refresh the Licence once I delete the TXT files.
1

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Re: ClothWorks License broke - deadline tomorrow!

Postby Gus R » Tue Jan 21, 2020 8:34 pm

Anton,

So I'm putzing around with the license this morning and I ended up exceeding my license seats even though there's been only "one seat" on this computer of mine for the past 8 years.
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Re: ClothWorks License broke - deadline tomorrow!

Postby juju » Tue Jan 21, 2020 9:31 pm

Gus R wrote:Anton,

So I'm putzing around with the license this morning and I ended up exceeding my license seats even though there's been only "one seat" on this computer of mine for the past 8 years.

Do you have multiple versions of SU installed on your machine? If so, on how many of them do you have ClothWorks installed?
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Re: ClothWorks License broke - deadline tomorrow!

Postby Gus R » Tue Jan 21, 2020 9:42 pm

juju wrote:
Gus R wrote:Anton,

So I'm putzing around with the license this morning and I ended up exceeding my license seats even though there's been only "one seat" on this computer of mine for the past 8 years.

Do you have multiple versions of SU installed on your machine? If so, on how many of them do you have ClothWorks installed?


Just on one version of Sketchup.
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Re: ClothWorks License broke - deadline tomorrow!

Postby Anton_S » Tue Jan 21, 2020 10:24 pm

Gus R wrote:Anton,

So I'm putzing around with the license this morning and I ended up exceeding my license seats even though there's been only "one seat" on this computer of mine for the past 8 years.

I believe this occurs due to a cleaner tool wiping your temporary folder. SketchUcation will soon make changes to fix the issue. In the meantime, I reset your seat count. Just send me a PM whenever this occurs. Thank you.
0

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Re: ClothWorks License broke - deadline tomorrow!

Postby Gus R » Wed Jan 22, 2020 3:40 am

Anton_S wrote:
Gus R wrote:Anton,

So I'm putzing around with the license this morning and I ended up exceeding my license seats even though there's been only "one seat" on this computer of mine for the past 8 years.

I believe this occurs due to a cleaner tool wiping your temporary folder. SketchUcation will soon make changes to fix the issue. In the meantime, I reset your seat count. Just send me a PM whenever this occurs. Thank you.


Thanks Anton, the reset worked. I've been setting aside the file in the temp folder before using CC cleaner or manually deleting temp files. Right now it show 2 seats left of 3. This afternoon it showed one left where it was 2 before so I deleted the SCF files and tried to re-validate the license it failed. I'll leave it alone from now on. Shouldn't have looked at this thread this afternoon.
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Re: ClothWorks License broke - deadline tomorrow!

Postby luisbpaes » Fri Mar 13, 2020 3:47 pm

thabault wrote:
tsalinas wrote:
tsalinas wrote:
Gábor wrote:Hi,

Probably the fastest solution for the problem is the same: Find on your computer the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file and erase it. It should help to solve the problem.


Thank you. It actually worked for me as well.

My only concern now is that, according to Clothworks licence validation system, I have reached 3 installations. It is not true. I have 2 active installations (2 different computers). This is not an issue right now, but I'm afraid having the same licencing trouble in the future may prevent me to validate the plugin (once again).

Thank you anyways.


hello
I had the same trouble with my licence. I fixed it when i erase the file SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt but now the number of seats is wrong. I use one and the licence say I use 2....
Can you help me please?
Thanks a lot

Vanina



Hello Anton,

I am having the exact same problem. For whatever reason I got the message saying "msg_validation_error" when trying to use clothworks (and my license was validated just yesterday). After reading this post I deleted the file SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt and was able to validate once again, but now it says I have 2 seats taken. Can you please reset my count to only one?

Also, is there a proper way of reseting seats in case of recycling my current computer?

Thanks in advance.
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