License issue

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License issue

Postby jay1990929 » Thu Sep 26, 2019 4:56 am

Hello There,

I just bought subd, but still not receive the license, could you please help me find why ?
My email is : 309008408 @ qq.com

Thank you.
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jay1990929 
 

Re: License issue

Postby Pixero » Thu Sep 26, 2019 1:04 pm

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Re: License issue

Postby thomthom » Sun Dec 01, 2019 2:55 pm

Hi Jay - did you use the contact form as Pixero suggested?
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Thomas Thomassen — SketchUp Monkey & Coding addict
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Re: License issue

Postby graphproject » Fri Dec 06, 2019 9:47 am

I cannot activate my license key-the server is not responding. What to do?
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graphproject 
 

Re: License issue

Postby thomthom » Mon Dec 09, 2019 10:09 pm

graphproject wrote:I cannot activate my license key-the server is not responding. What to do?

Check if there isn't a firewall blocking the connections. Next you could try to activate while using a VPN. Some users experience that their ISP blocks large IP ranges that some times affects the license server. This is particularly a problem in Russia for instance.
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Thomas Thomassen — SketchUp Monkey & Coding addict
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Re: License issue

Postby xinige » Sat Jan 23, 2021 10:43 pm

Hello, I bought SUBD and have tried it for 2 days, countless times. Still can't activate. I'm in China and I've used VPN
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Re: License issue

Postby Dave R » Wed Jan 27, 2021 9:33 pm

xinige wrote:I'm in China and I've used VPN


What version of SketchUp are you using? Your profile indicates a version that does not exist.
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Re: License issue

Postby thomthom » Sun Feb 21, 2021 1:14 pm

xinige wrote:Hello, I bought SUBD and have tried it for 2 days, countless times. Still can't activate. I'm in China and I've used VPN

Hi, if you are still having issues, please use the Support contact form: https://evilsoftwareempire.com/subd/help
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