License issue

[jay1990929]

Hello There,

I just bought subd, but still not receive the license, could you please help me find why ?
My email is : 309008408 @ qq.com

Thank you.

[Pixero]

Have you tried this?
https://evilsoftwareempire.com/subd/help

[thomthom]

Hi Jay - did you use the contact form as Pixero suggested?

[graphproject]

I cannot activate my license key-the server is not responding. What to do?

[thomthom]

I cannot activate my license key-the server is not responding. What to do?

Check if there isn't a firewall blocking the connections. Next you could try to activate while using a VPN. Some users experience that their ISP blocks large IP ranges that some times affects the license server. This is particularly a problem in Russia for instance.

[xinige]

Hello, I bought SUBD and have tried it for 2 days, countless times. Still can't activate. I'm in China and I've used VPN

[Dave R]

I'm in China and I've used VPN

What version of SketchUp are you using? Your profile indicates a version that does not exist.

[thomthom]

Hello, I bought SUBD and have tried it for 2 days, countless times. Still can't activate. I'm in China and I've used VPN

Hi, if you are still having issues, please use the Support contact form: https://evilsoftwareempire.com/subd/help