[Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby gazzato70 » Tue Oct 26, 2021 10:40 am

Rich O Brien wrote:
gazzato70 wrote:Hi, I have a licensing problem with ClothWorks. I had to format the pc without being able to release the license. After the new installation I entered the licenses of the paid plugins and ClothWorks tells me that I am using 3 licenses while in fact I only use 1 license. I don't have other PCs where I use ClothWorks. I need help resetting the licensing situation. Thank you very much


The license logs show 3 devices in use with the most recent validation occurring 8 days ago...



Thanks for the reply, so since I don't have release the licenses before formatting, nothing can be done? Did I get it right ? If this works I will be careful with the latest license actually in use (2021-10-08). However, the license of 2020-02-16 was of the old Laptop that I sold with only Windows 10 and the drivers installed while the license of 2021-05-25 is of the current Laptop that I purchased at the end of May 2021.
One last question, in case of hard disk failure or computer theft (I hope it never happens !!) I would also lose the last available license and I would be forced to buy it again ??? Many thanks for the help even if I think there must be a solution, you should be able to see if the license is actually in use on some pc and not rely on the installation. Only in this way do I consider it right to impose such a strict rule. Thanks
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Aris » Sun Nov 07, 2021 7:33 pm

Hello,

I bought clothworks some time ago but at some point I started having a problem with the license. I cannot find who to contact to solve this problem. Does anybody know?
thanks!
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby TIG » Sun Nov 07, 2021 11:07 pm

Firstly install the latest version of the SketchUcation Toolset from the PluginStore.
Restart SketchUp... any better ? ...
If not, then someone more experienced will post what to try next........
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Aris » Mon Nov 08, 2021 5:52 am

Yes, that was the first thing I did.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby TIG » Mon Nov 08, 2021 1:13 pm

Did you try the steps in this parallel thread ?
viewtopic.php?p=675083#p675083
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Rich O Brien » Mon Nov 08, 2021 2:03 pm

Aris wrote:Yes, that was the first thing I did.


So running the latest SketchUcation Tools and removing the signature from...

Code: Select all
C:\Users\[YOURNAME]\AppData\Local\SCF Licenses


...still results in this error?

What does querying your license allocation return?





Is it the error message you get when you query?

The A-0C error means your computer name and the computer name in your signature file are not the same. So the license cannot be validated.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Aris » Mon Nov 08, 2021 2:28 pm

Ok, it is now active.The steps I followed:
1) uninstall clothworks
2) manually removed everything in SCF licenses folder
3) reinstaled clothworks and validated license.

The only problem is that two of the 3 seats are taken when I only have one pc. (It's not actually a problem but I fear I'm going to have issues again and the seats will run out...
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Rich O Brien » Mon Nov 08, 2021 3:28 pm

What would be good for us to know is how you arrived at this error?

It would seem you changed devices since the .scflicense file for FredoCorner detected that something changed.

Do you know what changed recently?

Also it is easy to release a license from a device to free up seats. You just need access to that device.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Aris » Mon Nov 08, 2021 7:22 pm

tbh I'm not sure but most probably it is the same pc that got upgraded. I don't remember ever installing it on a different device.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby juju » Tue Nov 09, 2021 6:10 am

Aris wrote:tbh I'm not sure but most probably it is the same pc that got upgraded. I don't remember ever installing it on a different device.

IIRC installations on the same hardware but for different versions of SketchUp is also counted.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby gazzato70 » Tue Nov 09, 2021 4:23 pm

gazzato70 wrote:
Rich O Brien wrote:
gazzato70 wrote:Hi, I have a licensing problem with ClothWorks. I had to format the pc without being able to release the license. After the new installation I entered the licenses of the paid plugins and ClothWorks tells me that I am using 3 licenses while in fact I only use 1 license. I don't have other PCs where I use ClothWorks. I need help resetting the licensing situation. Thank you very much


The license logs show 3 devices in use with the most recent validation occurring 8 days ago...



Thanks for the reply, so since I don't have release the licenses before formatting, nothing can be done? Did I get it right ? If this works I will be careful with the latest license actually in use (2021-10-08). However, the license of 2020-02-16 was of the old Laptop that I sold with only Windows 10 and the drivers installed while the license of 2021-05-25 is of the current Laptop that I purchased at the end of May 2021.
One last question, in case of hard disk failure or computer theft (I hope it never happens !!) I would also lose the last available license and I would be forced to buy it again ??? Many thanks for the help even if I think there must be a solution, you should be able to see if the license is actually in use on some pc and not rely on the installation. Only in this way do I consider it right to impose such a strict rule. Thanks


I haven't received any answers or solutions yet. Thanks.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Rich O Brien » Tue Nov 09, 2021 4:49 pm

The license system philosophy is that no internet queries are needed to use a licensed plugin.

That means the user needs to be aware of license allocation. Of course hardware failure happens and in this instance we release further seats.

Just contact the extension dev. They can do it.

Future license system updates are planned to allow online license releases etc.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby emmearch » Thu Nov 11, 2021 11:56 am

Hi, I wonder if anyone can help me: I have been using Clothworks paid version until today with no problem.

Today I tried it and as soon as I start the simulation, Sketchup become unresponsive and I have to force close.

It was working perfectly prior to today, I have already tried to delete it and reinstall, but to no avail. Any help would be appreciated.

I'm on windows 10, did a system update yesterday (could it be that?), working with Xeon processor and a 1070ti GPU.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Dave R » Thu Nov 11, 2021 1:58 pm

Looking at what has changed on your computer since you last used it is a good idea. Clothworks didn't change. According to your profile you are using SketchUp 2017 Make and that hasn't changed in around 4 years. A Windows update might be the cause. Maybe a bad graphics driver that was included with the update?

Have you tried it with a very simple model? Few subdivisions of the cloth component and a simple shape as a collider?
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby emmearch » Thu Nov 11, 2021 2:23 pm

Thanks for your reply, I should update my profile: I'm using the latest update of Sketchup (licensed of course), and it stops working when I try the simplest geometry.

I'll try to update my graphics drivers..
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Dave R » Thu Nov 11, 2021 2:28 pm

Can you share the .skp file you're trying to use Clothworks on? It would be interesting to also compare with another computer.
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby GD3Design » Thu Nov 11, 2021 3:05 pm

Hey Michael,
Windows update's cause me all kinds of trouble. I have no idea if it will help with this situation or not, but after Windows updates I often need to uninstall & reinstall 'Microsoft C++ Distributables' to get my programs functioning again. If Clothworks uses C++ it could be ​affected...?

(After last months update, I lost one of my NVMe drives from showing up in BIOS...and I still havent' got it working again.... (thanks MS)) :(
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby emmearch » Thu Nov 11, 2021 3:52 pm

Hi, thanks for the heads up. I'll try and see what happens.

To add to this: I have this problem only on my Workstation. On my laptop (win 10, I7, gtx970) everything runs smoothly, but there I am using Sketchup 2020
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby gazzato70 » Wed Nov 24, 2021 5:13 pm

Rich O Brien wrote:The license system philosophy is that no internet queries are needed to use a licensed plugin.

That means the user needs to be aware of license allocation. Of course hardware failure happens and in this instance we release further seats.

Just contact the extension dev. They can do it.

Future license system updates are planned to allow online license releases etc.


Thanks to those who restored the licenses, thanks for believing my words, in the future I will be more waiting in case of formatting or buying a new PC !!
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby hydboxhydbox » Wed Dec 01, 2021 8:08 am

Hello all,

I went through most Clothworks tutorials on Youtube. But there are still a few advanced setting options I don't know how to use.


Outline Pins
Multi-threaded
Draw Vertices

Is there any video tutorial that has some example explaining these.
Thanks
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby stanka » Thu Jan 13, 2022 9:02 am

I have a small issue with clothworks. I purchased a licence 03.01.2022 and installed it according to your instructions. However, when I try to use a pin tool it seem not to be working. The arrows won´t simply occur.


Would be very glad for any help you could provide.
Thanks a lot,
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Re: [Plugin] ClothWorks v1.7.4 - 15 Dec 2020

Postby Dave R » Thu Jan 13, 2022 1:11 pm

What are you doing when you try to insert them? I click once to place the pin, move the cursor up a little and click again. Click on the GIF. This is in SU 2021.
pins.gif
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