Updating SketchUp - yes or no

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Updating SketchUp - yes or no

Postby HornOxx » Tue Mar 13, 2018 8:27 am

Hi All
I have a question about the possibility of updating or better: the conscious refusal of updating.

The situation:
In the company where I work, we run a lot of SkUp Pro licenses. Although we maintain an update agreement for all licenses, we are still working essentially on SkUp 2016 Pro.
We do this consciously, because not all additional features - for example any for us necessary render plugin, etc - runs bug-free on the latest SkUp version.
Another reason is that it is very much work for an administrator to maintain each update or to train many employees, just because it has changed an icon :) So our reluctance has to do with ensuring a running workflow and efficiency as well...

My question:
Now we update our hardware about every 3 years. Our IT department says that it is not possible to reinstall or better to license an older than the current SU version with our license keys. I can't believe that, but I'm not able to figure out how this procedure actually works.

Thanks in advance for your help
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Re: Updating SketchUp - yes or no

Postby Dave R » Tue Mar 13, 2018 1:26 pm

I think your best bet is to contact the reseller or to SketchUp Customer Support to get that clarified. I assume the firm is using a multi-seat license. I would think that if a newer version of SketchUp has not been installed, there'd be no problem reinstalling and licensing SU2016 Pro but I'm not certain of any special case for that kind of license.
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Re: Updating SketchUp - yes or no

Postby sketch3d.de » Tue Mar 13, 2018 1:46 pm

if you never had activated the successor versions 2017/2018 of the concerning licences there should be no problem activating SUP version 2016 on a new system.

In order to do this, you should deactivate the product activations on the old systems (see "Help > License...") at least after the product activations on the new system succeeded. Sothat the Trimble license server credits the deactivation of these product activations by decreasing the license activation counter.

All of this information should be available by your local reseller also.
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Re: Updating SketchUp - yes or no

Postby HornOxx » Tue Mar 13, 2018 1:59 pm

:thumb: Thank you Both - I think that all sounds plausible - I will tell you here how it went as soon as done ...
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Re: Updating SketchUp - yes or no

Postby Box » Tue Mar 13, 2018 2:09 pm

I'd be looking into the part of the workflow that is stopping you update.
Getting stuck at 2016 isn't really beneficial and it may only need a bit of tweaking to get everything moving again. Not to mention, incremental updates are far easier to assimilate than a jump of many versions.
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Re: Updating SketchUp - yes or no

Postby Dave R » Tue Mar 13, 2018 2:14 pm

Box makes a good point. There are improvements that are worth having and training shouldn't get in the way.
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Re: Updating SketchUp - yes or no

Postby Derek Edison » Tue Mar 13, 2018 5:00 pm

It's likely that the task of upgrading is the main reason your aren't seeing more frequent upgrades. IMO Trimble is way behind other companies like Adobe and Autodesk when it comes to enterprise tools to mass deploy/ upgrade/ license. SketchUp seems to have more of a single user focus.
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Re: Updating SketchUp - yes or no

Postby HornOxx » Tue Mar 13, 2018 6:58 pm

Thank you All for your clear and honest arguments - I almost suspected, these would come this way :) - and to be honest, I don't have any single argument against any of your objections.
Box - Your comment is correct and I'm probably trying to avoid the whining(?) which were always caused by the steps from Adobe CS3 to CS5 to CS6 up to the current Adobe CC for example. Even when I once introduced the English version for SkUp (instead of the German) the world went down... :D
However you're all right - after all, my avoidance is wrong and inevitable(?) sooner or later, too.

Thank you All to be clear in your arguments - I am now more tidy in my head and start thinking in the right direction - in the end !! ;)
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Re: Updating SketchUp - yes or no

Postby HornOxx » Thu Apr 12, 2018 3:01 pm

Hi All
today our IT department did the SU 2018 Pro update - unfortunately happened what I feared, SketchUp 2018 doesn't start but quits the startup every time with a bug splatt directly after SU´s welcome window or mostly however nothing happens at all after clicking the SU icon

All the nvidia driver stuff is on the newest udate state so I / we hope to get any further suggestions on how to deal with this problem :?:
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Re: Updating SketchUp - yes or no

Postby Dave R » Thu Apr 12, 2018 3:08 pm

Did someone contact SketchUp's or the reseller's tech support people? Are Bug Splats being sent to SketchUp with identifying information (e-mail address and or name) so that they can be traced?

On Windows machines SketchUp must be installed using Run as administrator. How did the IT department install it on your computer?
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Re: Updating SketchUp - yes or no

Postby HornOxx » Thu Apr 12, 2018 4:02 pm

thank you Dave
our IT works with an automated software distribution - of course with admin rights - and in most cases this has worked until now and but not for me :x we were aware of this constant hint "run as administrator" and the IT assumed that this was the same way...

Success !! :D
well we did it now the way I would do it at home - classic local installation with a setup.exe and how you explained it above and so often before :) and everything went well

Thanks again & Best
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HornOxx 
 

Re: Updating SketchUp - yes or no

Postby Dave R » Thu Apr 12, 2018 4:08 pm

I'm happy you are cooking again.

I don't know a great deal about installing network-licensed SketchUp but that Run as administrator thing has solved problems for many other users who didn't use it when first installing SU. And, as has been mentioned elsewhere, it's not the same to be logged in as the System Admin. It needs to be installed under your normal user login.

Oh well, you're on your way. Now get back to modeling! I'm suffering withdrawl from not seeing anything new from you for a couple of days. :D
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Re: Updating SketchUp - yes or no

Postby sketch3d.de » Thu Apr 12, 2018 4:15 pm

crashes at startup are typically related to the following 3 reasons:

1.) Win: faulty OpenGL support of used graphics card driver
2.) incompatible or faulty extensions/plugins
3.) Win: faulty program installation

to fix:
1.) Win: update to latest version
1.) Win: ensure that SU is running on a dedicated graphics card (preferrably a nVidia GeForce) if available instead of an integrated graphics sub-system as e.g. the intel HD: "nVidia Control Panel > 3D Settings > SketchUp...")
2.) disable Ruby extensions/scripts by adding the following parameter to the SU command line:
- Win: "...\SketchUp.exe /DisableRubyAPI"
- Mac: "...\SketchUp.exe -DisableRubyAPI YES"
3.) Win: install by: "right-click > Run as Administrator"
3.) Win: ensure that the required SU prerequisites (= MS runtime libraries) are fully installed resp. download and install them manually
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Last edited by sketch3d.de on Fri Apr 13, 2018 2:07 pm, edited 1 time in total.
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Re: Updating SketchUp - yes or no

Postby HornOxx » Thu Apr 12, 2018 6:36 pm

thank you All for your tips and advices here - i am happy to have updated (finally). And we learned that our network setup system is not the same as an "old-fashioned" setup :D
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