download problem

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download problem

Postby joewood » Sat Aug 12, 2017 12:25 pm

I am having problems downloading make 2017 . had to have windows 7 reinstalled due to a virus problem. had all user programs installed, including sketchup make 15,tried to go to make 17 - no go. I get this msg: "There was a problem with your form submission. Please refresh the page and try again."
no matter what I try , same msg. it will let me installed sketchup pro. don't want pro now.
Is this a marketing plot ?
has anyone been successful in getting make 17?
If I goto sketchup.com/download, it installs,but when I try to execute, it just hangs.
What now?

...joe
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Re: download problem

Postby Dave R » Sat Aug 12, 2017 12:44 pm

joewood wrote:"There was a problem with your form submission. Please refresh the page and try again."


This sounds like a browser problem.

joewood wrote:no matter what I try , same msg. it will let me installed sketchup pro. don't want pro now.
Is this a marketing plot ?


No! If you are going to the main page to download, it is assumed you are getting it for the first time.

If you are reinstalling it, you should go to https://www.sketchup.com/download/all and download Make.

joewood wrote:has anyone been successful in getting make 17?


Plenty of users have been successful.

joewood wrote:If I goto sketchup.com/download, it installs,but when I try to execute, it just hangs. What now?

...joe


So you did get SU2017 Make downloaded? When you installed it, did you install it correctly by right clicking on the installer and choosing Run as administrator? Doing that is required for correct installation. Simply double clicking on the installer or using Run isn't adequate.
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Re: download problem

Postby joewood » Sun Aug 13, 2017 2:52 pm

so, I have gotten no where with all my attempts. Where is - Run as administrator in the download segment?
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Re: download problem

Postby Dave R » Sun Aug 13, 2017 3:01 pm

joewood wrote:so, I have gotten no where with all my attempts. Where is - Run as administrator in the download segment?


As I wrote before Run as administrator is in the Context menu when you right click on the downloaded installer file.

Have you got the file downloaded? If not, clear your browser's caches and try again from the link I provided.
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Re: download problem

Postby joewood » Sun Aug 13, 2017 7:29 pm

well that did not work. I think the problem is with this computer, but what?
I downloaded and executed sketchup make 17 on someone else's computer with no issue. did not have to run as administer. have sketchup 15 running fine.
with task management running, the cpu max's out at 100% with 13,488k in memory. took down all unnecessary programs including IE.
I think I need to go for some expert help.
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Re: download problem

Postby Dave R » Sun Aug 13, 2017 7:37 pm

joewood wrote:well that did not work.


What exactly did you do?

joewood wrote:did not have to run as administer.


If SketchUp 2017 is not installed using Run as administrator from the Context menu, it is not installed correctly. It may open but there will be problems.
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Re: download problem

Postby joewood » Mon Aug 14, 2017 11:59 pm

Could this be a problem of drivers being out of date??????
I was cleaning out prefetch and temp files and notice crash report(s) in temp, opened it and notice ati radeon wordage in the pdf file. did a google on this. did an analysis of divers - says 8 outdated. they wanted $9.99 for an installed. passed.
will take this computer to a tech shop tomorrow.

...joe
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Re: download problem

Postby Dave R » Tue Aug 15, 2017 12:23 am

Yes. It could be drivers. You shouldn't need to pay for driver updates.
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Re: download problem

Postby joewood » Tue Aug 15, 2017 1:15 am

success.
although I have been doing this a while, I am still a novice at this and probably at a lot of things.
on a lark I went to the official Amd site and downloaded their drivers( no charge).
Now I can make problems in make 17.
Thanks for pointing me .

...joe
1

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Re: download problem

Postby Dave R » Tue Aug 15, 2017 1:23 am

Good job.
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Re: download problem

Postby joewood » Tue Aug 15, 2017 2:46 pm

doing a post analysis of this problem, why? What is peculiar about sketchup make 17 ?
Is it a newer version of ruby ?

...joe
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Re: download problem

Postby Dave R » Tue Aug 15, 2017 2:52 pm

To what are you referring? Ruby has changed over the years and so it's always important to install the most recent versions of extensions to go with the latest version of SketchUp.
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Re: download problem

Postby Rich O Brien » Tue Aug 15, 2017 2:57 pm

2017 uses new graphics pipeline that does a GPU check to make sure your system can run it.

Older AMD cards are notorious for not playing nice with SketchUp.

Also, some installer requires certain Microsoft libraries to fire. If that does not happen then it should go a fetch what it needs. But that could be stopped by a firewall, antivirus etc. Then you might end up going nowhere.

Lots of things can go wrong installing on Windows. Especially when you are not Running as Admin as Dave says.

Your problem does suggest a local issue in your system rather than a global issue.
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Re: download problem

Postby joewood » Tue Aug 15, 2017 3:35 pm

like I said, I am a novice here and on a learning curve and will be I think for a long time. It was proven to be a local issue; obviously I don't know about the handshaking .

run as admin - why? this was installed without.
just trying to understand.

.... joe
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Re: download problem

Postby Dave R » Tue Aug 15, 2017 3:49 pm

Rich explained why you need to use Run as administrator when installing SketchUp 2017. It may appear to function now even though you didn't install correctly but you can pretty much count on problems cropping up. The best thing would be to go back to the installer, right click on it, and choose Run as administrator. Then select the Repair option when the option is presented. There's no point in waiting for problems to occur.

FWIW, I haven't been repeatedly telling you you that using Run as administrator is the correct way to install it just for the fun of it.
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Re: download problem

Postby joewood » Tue Aug 15, 2017 11:04 pm

I have spent 20+ years as a systems programmer for large IBM systems. The first rule we learned when diagnose problems is what is different, what has changed ?
The problem in my case there were system changes with the cpu that were needed. if it was stated when the product was release, I missed it.
Where in the literature does it say run as admin.?
Dave, loose the attitude; I don't need it and I don't want it. If you want to maintain it, don't respond to my posts.

.... joe
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Re: download problem

Postby Dave R » Tue Aug 15, 2017 11:07 pm

joewood wrote:Dave, loose the attitude; I don't need it and I don't want it. If you want to maintain it, don't respond to my posts.

.... joe


I'm sorry you think I have an attitude. I've only been trying to help you. There was no "attitude" involved on my end.
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Re: download problem

Postby Box » Tue Aug 15, 2017 11:18 pm

joewood wrote:
Where in the literature does it say run as admin.?

Go here https://help.sketchup.com/en/article/56085
and look at the blue info box attached to Step 2
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Re: download problem

Postby joewood » Wed Aug 16, 2017 12:55 pm

finally, an answer.

Box - that was excellent. I have to be more vigilant.

... joe
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Re: download problem

Postby Box » Wed Aug 16, 2017 1:02 pm

It's pretty clear who has an attitude problem in this thread.
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Re: download problem

Postby joewood » Wed Aug 16, 2017 1:23 pm

be specific
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Re: download problem

Postby Joe Wood » Wed Aug 16, 2017 2:14 pm

You're one of the most helpful people I've even known Dave, here and on the other SUp forum :-)
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Re: download problem

Postby joewood » Thu Aug 17, 2017 1:19 pm

Dave, after a few days of reflection and a memory dump, I owe you an apology. I was out of bounds in my remarks and you deserve better. I am trying to reflect on my though process and don't have good answer.
Of course, you are trying to help, much more than I do.

I am sorry. ..... joe
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Re: download problem

Postby Dave R » Sun Aug 20, 2017 6:54 pm

@joewood, apology accepted.

@Joe Wood, thank you very much.
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