Sketchup crashes when I use any plugin - Please, Help Me

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Sketchup crashes when I use any plugin - Please, Help Me

Postby eddkun » Wed Sep 28, 2022 10:53 pm

When I use any plugin or extension, Sketchup crashes and freezes, flashing several times, until it gets back to normal, but that can take a long time. :x

I've tried restarting the computer, reinstalling the 2020 and 2022 versions and nothing worked. :cry:

P.S.: I have many plugins.
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby Dave R » Thu Sep 29, 2022 1:26 pm

What operating system? What graphics card? Please complete your forum profile. That information helps us help you.
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Last edited by Dave R on Thu Sep 29, 2022 1:28 pm, edited 1 time in total.
Reason: Edited without reason on 29/09/2022
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby eddkun » Sat Oct 08, 2022 7:38 pm

Dave R wrote:What operating system? What graphics card? Please complete your forum profile. That information helps us help you.


SO: OS Microsoft Windows 10 Pro
Graphics Card: Video Adapter Zotac GeForce GT 610 2G Memory

Motherboard: Asus H81M-A/BR
RAM: 12Gb Dual DDR3 SDRAM
Monitor: 2 Philips 223V5 and Philips 236V4

Please, Help me :cry:
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby Dave R » Sat Oct 08, 2022 8:13 pm

Did you install SketchUp [i]correctly[/]? That requires right clicking on the downloaded installerr and selecting Run as administrator.
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby eddkun » Sat Oct 08, 2022 8:40 pm

Dave R wrote:Did you install SketchUp [i]correctly[/]? That requires right clicking on the downloaded installerr and selecting Run as administrator.


Yes. Nothing Working... some times all blink, when I try use plugins
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby Dave R » Sat Oct 08, 2022 8:43 pm

Graphics drivers are up to date? According to the benchmark sites out there, the graphics card you list isn't a high performer.


What sort of extensions are you trying to use?

When SketchUp crashes are you getting Bug splats? Are you sending them in with something that would identify they came from you?
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Last edited by Dave R on Sat Oct 08, 2022 8:44 pm, edited 1 time in total.
Reason: Edited without reason on 08/10/2022
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby eddkun » Sat Oct 08, 2022 8:50 pm

Dave R wrote:Graphics drivers are up to date? According to the benchmark sites out there, the graphics card you list isn't a high performer.


What sort of extensions are you trying to use?

When SketchUp crashes are you getting Bug splats? Are you sending them in with something that would identify they came from you?


Here there's a Link with a Print of my screen
https://drive.google.com/file/d/1C65SkUQUwgBBJCZ0k23Pb1NiWUoJ9EzU/view?usp=sharing
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby Dave R » Sat Oct 08, 2022 8:55 pm

Seeing that and the specs on your graphics card I'm not really surprised that there's problems. You didn't answer my questions though. When SketchUp crashes are you getting Bug Splats? Are you sending them in with something to identify they came from you?
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby eddkun » Sat Oct 08, 2022 10:16 pm

Dave R wrote:Seeing that and the specs on your graphics card I'm not really surprised that there's problems. You didn't answer my questions though. When SketchUp crashes are you getting Bug Splats? Are you sending them in with something to identify they came from you?


Sorry
"When SketchUp crashes are you getting Bug Splats?" No, it just flashes/blinks a lot, and it can take from a few minutes to a few hours to get back to normal. This also occurs when the program is opened.
If I only use native tools, everything is fine, but most of the time I try to use a plugin... All crash.
I'm not sendindg any crash report.
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby Dave R » Sat Oct 08, 2022 10:25 pm

eddkun wrote:No, it just flashes/blinks a lot, and it can take from a few minutes to a few hours to get back to normal.


So it's not really crashing, which would include the program closing. Go to the Nvidia site and install their latest graphics drivers. Hopefully they have something recent for that old card. Then quit SketchUp, find the downloaded installer, right click on it and choose Run as administrator. When given the option, choose Repair. After all that, do aa cold reboot of your computer and see if anything has improved. Based on all of the information you've provided, it sounds like it's time to upgrade your hardware.
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Re: Sketchup crashes when I use any plugin - Please, Help Me

Postby Gus R » Sun Oct 09, 2022 12:27 am

Does this happen with one particular model or even with a new one from a template?
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