how sign in online to sketchup pro  Topic is solved

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how sign in online to sketchup pro

Postby millerjx » Wed Jul 21, 2021 3:16 pm

I have an active subscription. I regularly get logged out. Today I can't log in, it won't open the browser. Does anyone have a link to the website so I can log in?
Thanks
jm

The popup to Sign-in has a button "Launch Browser Again" It doesn't work for me

I found website link: https://r.search.yahoo.com/_ylt=AwrE19U ... jfa_BhjAU-

I get this error, now what?
"The request can not be fulfilled successfully. Please contact the store administrator."
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Last edited by millerjx on Wed Jul 21, 2021 3:33 pm, edited 1 time in total.

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Re: how sign in online to sketchup pro  Topic is solved

Postby Dave R » Wed Jul 21, 2021 3:32 pm

In the file explorer, go to %AppData%/SketchUp/SketchUp 2020 and delete the Webcache folder. If you are using 2021 now, go to that version instead of 2020 (and update your profile here). Then start SketchUp again and try signing in.
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Re: how sign in online to sketchup pro

Postby millerjx » Wed Jul 21, 2021 3:37 pm

Dave thanks
Where do I start? see attachment
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Last edited by millerjx on Wed Jul 21, 2021 3:53 pm, edited 1 time in total.

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Re: how sign in online to sketchup pro

Postby Dave R » Wed Jul 21, 2021 3:52 pm

AppData.

It'll be under your user name on the computer. It's normally a hidden folder.

See: https://support.microsoft.com/en-us/win ... 20and%20OK.
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Re: how sign in online to sketchup pro

Postby millerjx » Wed Jul 21, 2021 3:54 pm

Thanks, Dave
It worked.
I'm Signed in

I appreciate your help!
john
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