Sketchup crashes when starting

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Sketchup crashes when starting

Postby coulteri » Wed Jun 16, 2010 5:11 pm

Hello,
I´ve got problem with sketchup. When I start the program it crashes immediately. I tried to delete registry keys but without success. I installed both, version 6 and 7, but with the same result.Instalation was OK. Could it be a problem of graphic card?
Any ideas how to solve it?

Thanks a lot.


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Re: Sketchup crashes when starting

Postby coulteri » Thu Jun 17, 2010 5:50 am

I didn´t mention, I use Vista 32bit.....
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Re: Sketchup crashes when starting

Postby honoluludesktop » Thu Jun 17, 2010 6:14 am

Did you reboot the computer, then attempt to start SU? If that fails (to remove the root of your problem), do you have any plugins installed? If so, move (not copy) them to a new "temp" folder with "my computer" then try restarting SU.
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Re: Sketchup crashes when starting

Postby thomthom » Thu Jun 17, 2010 7:29 am

Could be graphic card - which one do you have? and what drivers have you installed?
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Re: Sketchup crashes when starting

Postby Chris Fullmer » Thu Jun 17, 2010 9:21 am

There also was a plugin that was causing instant crashing....I forget which one though.

Any chance you recently installed some plugins?

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Re: Sketchup crashes when starting

Postby TIG » Thu Jun 17, 2010 10:31 am

There's a Repair option in the 'Control Panel' > 'Programs & Features' - run it for Sketchup...
Run Sketchup - if it crashes now it's probably your graphics card - try updating its drivers or changing its settings to suit Sketchup...
It Sketchup runs OK it might be a Plugin crashing you.
Copy your Plugins folder with all of its contents, and delete all files in the original folder - you can leave any folders in there since their contents are inoperable without a 'loader' rb file being found in the base folder.
Open the Plugins_Copy and delete all of the folders - as they are already in the original Plugins folder - keep all of the files.
List the Plugins folder's files in date_modified order, select the the newest half and copy/paste to move it into the original Plugins folder.
Restart - if its OK the the culprit is in the second half - if it fails it's in the half you moved over - chances are it's in the more recent files...
If it's OK keep moving over half of the files remaining in the Plugins_Copy until you get a crash.
When you get a crash undo the move and repeat the move with only half of the files you just tried - repeat this 'narrowing down' till you find the culprit .rb file - disable it - e.g. add .txt onto the end of the file name.
You may well not have to do too many steps as seeing a file in a list of possible culprits might jog your memory and you go :idea: I installed that yesterday!
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Re: Sketchup crashes when starting

Postby coulteri » Thu Jun 17, 2010 1:37 pm

Hello, It crashes imediatelly after starting. I will try to upgrade the graphic card drivers. It isn´t my computer, so I do not know, which graphic card there is (I can´t remember it). I will tell you the result.

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Re: Sketchup crashes when starting

Postby sketch3d.de » Thu Jun 17, 2010 2:26 pm

coulteri wrote:I will try to upgrade the graphic card drivers.

you may want try also to disable the SU hardware acceleration (= OpenGL) from outside SU by using our concerning standalone support tool (Win only).

free for private & commercial usage (no adware/spyware/installation)

[update]
tool updated for being compatible with SU v2013/2014.
[/update]

hth,
Norbert
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Last edited by sketch3d.de on Mon Mar 10, 2014 7:19 pm, edited 4 times in total.
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Re: Sketchup crashes when starting

Postby TIG » Thu Jun 17, 2010 2:52 pm

He can't even open Sketchup so changing settings is a bit premature :D
You have reinstalled / repaired etc ?
No joy...
Have you disabled all Plugins etc ??
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Re: Sketchup crashes when starting

Postby coulteri » Thu Jun 17, 2010 4:56 pm

It´s a new instalation - no plugins, no changes made inside sketchup. If I understand it well, the software you link on is able to change some settings without starting Sketchup? I will try it.

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Re: Sketchup crashes when starting

Postby honoluludesktop » Thu Jun 17, 2010 8:49 pm

To update a display adapter driver on a WinXP, right click on a blank part of the desktop, select properties and eventually come to the display adapter and driver version. Maybe Vista is similar. If you are connected to the web, you can update the driver from there. SU 6 is a very stable and runs on more pcs then SU 7.
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Re: Sketchup crashes when starting

Postby coulteri » Fri Jun 18, 2010 7:38 am

I tried everything and nothing happens. Only one thing: When I reboot computer in safety mode, Sketchup works, but without shortcuts. Could it be a conflict with another running aplication, when using normal mode? What should I do now? Is system reinstalling the right solution?


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Re: Sketchup crashes when starting

Postby honoluludesktop » Fri Jun 18, 2010 10:55 am

How about removing SU, then "restoring" the system to a earlier point before reinstalling SU?
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Re: Sketchup crashes when starting

Postby sketch3d.de » Fri Jun 18, 2010 12:33 pm

coulteri wrote:When I reboot computer in safety mode, Sketchup works...

Win safe mode = Win default video driver = typically an OpenGL issue w/ used video driver of Win standard mode

which video card and driver version do you use: "Win+R > dxdiag > OK > Display > Device/Driver" ?

did you have tried to disable the SU hardware acceleration w/ the support tool mentioned above?

hth,
Norbert
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Re: Sketchup crashes when starting

Postby bobpineo » Wed Sep 15, 2010 7:48 pm

Sketchup 8 crashed when I copied/paste contents of plugin folder between 7 and 8.
Methodically went through and copied/restarted only a handful of rb scripts until I found the cause.
In my case, and hopefully no disrespect to ruby writer...the culprit was "modelur.rb"
Not sure how to send a message to this plugin author...than again maybe its just me!
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Re: Sketchup crashes when starting, or at anytime, really.

Postby lonewolf1211 » Sat Mar 16, 2013 7:51 pm

Does anyone know why Sketch Up just randomly crashes? Version 6 was always stable, and now I have 8,and it stinks! I don't know what Trimble did to it, but they really messed it up. Sketch Up 8 crashes on both my Mac and PC, both running different processors, graphic cards on operating systems, so I know it is not my hardware. The version on my Mac is pro, and the PC version is basic (free). Even the plugins are different between both machines, so I know it is not a code conflict or unstable plugins. I have uninstalled and reinstalled, I have removed plugins that may have been problematic, and I have made my models as uncomplicated as possible. I used to be able to create massive, complex models and now I am lucky if I can get 15 minutes of continuous use. It crashes when I move geometry, save a file, open a file, run a plugin or even just draw a line. Furthermore, the "bugsplat" thing is useless, as its suggestions are always either update Sketch Up, add a line a code for layer 0 in Ruby, or "sorry, no information available" - useless. I need real solutions - so if anyone has any, I would love to hear them!

-Sean
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Re: Sketchup crashes when starting

Postby Chris Fullmer » Sun Mar 17, 2013 4:44 am

Well, how often does it randomly crash? Are you running any plugins? What if you uninstall the plugins and try running it? Most people don't have constant crash problems, so it isn't a rampant problem. I would tend to think of plugins possibly being the problem.

Do you ever get bugsplat reports?
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Re: Sketchup crashes when starting

Postby klaufi » Wed May 01, 2013 12:27 pm

SketchUp doesn't start anymore on my PC (Windows 7) either. As soon as I doubleclick it, the BugSplat-Window appears. I tried to install the newest version, reinstalled it completely, updated my graphics driver, looked into the registry, but nothing's helping. That's really odd, because last week it worked just fine. My PC has some issues right now, slow startup and some other problems, might that be the cause? I have no idea...
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Re: Sketchup crashes when starting

Postby TIG » Wed May 01, 2013 5:52 pm

In case you have recently added a tool that is causing issues...
Try renaming your Plugins folder PluginsX temporarily... and make a new empty folder called Plugins...
If SketchUp starts up OK now you need to add back the plugins in steps until you recreate the crash...
Then you have a probable culprit... seek more advice when you have that tracked down... :?
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Re: Sketchup crashes when starting

Postby ammo111 » Thu May 30, 2013 12:58 am

:enlight: Greetings Sir, i would like to consult this problem that occurred this morning, about the BUG SPLAT, actually this not the first time i encountered it but this morning was the Worst Nightmare for me, when i double click the Sketch-up icon in my desktop (Windows 7, 32-bit User), the message said: " Sketch-up 8 has produced a Bug Splat", i double / thrice re installed it but still same scenario, Can't Open the Sketch-up!, Second Step i made was, trying to troubleshoot the problem through Control Panel and try to REPAIR it but it says that the " GOOGLESKETCHUP.msi" is missing, what will i do i'm not familiar with this stuff? :( Thank you and looking forward for a solution/s!
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Re: Sketchup crashes when starting

Postby TIG » Thu May 30, 2013 11:16 am

Sounds like you have an old 'Google' v8 anyway... The newer 'Trimble' v8 is [was] current for almost a year,
If you have kept the original file you downloaded to install 'SketchUp 8 Free' you can reuse that and you should get asked about a repair if there's an existing installation.
[The msi file referred to is the file the installer extracts then uses, but if your Users/../Local/Temp folder has been 'cleaned up' over the preceding months then it's probably no longer around...]
Otherwise you'll need to find replacement version 8 Free installer from SketchUp.com...
Or upgrade to version 2013 Make [aka Free].
Several versions can coexist on one PC...
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Re: Sketchup crashes when starting

Postby GhostFist » Thu Jun 06, 2013 8:18 pm

HI, new here. I'm also having this immediate crash/bug splat on starting up a fresh install of Sketchup make. Sketchup 8 was running fine un til I installed this along side it now neither work. uninstalled both, reinstalled 2013 works once then I get the crash on start up. Graphics drivers are up to date. Running on Windows 8. really disappointing.
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Re: Sketchup crashes when starting

Postby thomthom » Thu Jun 06, 2013 8:32 pm

Is that with or without plugins installed?
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Re: Sketchup crashes when starting

Postby GhostFist » Thu Jun 06, 2013 10:49 pm

this is a stock download as it comes off the trimble site. never had this problem on earlier versions of sketchup
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Re: Sketchup crashes when starting

Postby Anton_S » Thu Jun 06, 2013 11:01 pm

Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic. 8-)
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Re: Sketchup crashes when starting

Postby GhostFist » Fri Jun 07, 2013 1:56 am

CCleaner did not work
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Re: Sketchup crashes when starting

Postby thomthom » Fri Jun 07, 2013 8:40 am

Anton_S wrote:Download CCleaner and run both cleaner and registry section. I had the same error a long time ago, tried CCleaner, and got the magic. 8-)

I find that these registry cleaners can mess up more than they fix. I'd really not recommend them.
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Re: Sketchup crashes when starting

Postby TIG » Fri Jun 07, 2013 8:58 am

Uninstall 2013.
Reinstall 2013, this time 'run as admin'.
Report back...
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Re: Sketchup crashes when starting

Postby GhostFist » Fri Jun 07, 2013 4:19 pm

Been there done that, same issue.
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Re: Sketchup crashes when starting

Postby TIG » Fri Jun 07, 2013 4:41 pm

Did you install it 'as admin'?
Then set it to always 'run as admin'?

:?
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