Extension Manager not loading  Topic is solved

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Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 4:39 pm

For some reason, after opening up SU this morning and going thru the usual extension updates, I tried opening up EM and it's not showing up!. Extension WH and other side applications open just find, but not Ext. Mgr.

Any thoughts?
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Re: Extension Manager not loading

Postby Dave R » Thu Jan 21, 2021 4:41 pm

What SketchUp version? What operating system? Please complete your profile.

Is it that the Extension Manager window isn't displayed or that it's just opening and is blank?
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Re: Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 4:57 pm

Win 10 Sketchup 2020. It just isn't loading period.

thx,

D
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Re: Extension Manager not loading  Topic is solved

Postby Dave R » Thu Jan 21, 2021 5:00 pm

david_h wrote:It just isn't loading period.


Does that mean the window isn't appearing on screen at all?

If that's the case first try Preferences>Work Space>Reset Work Space. If that doesn't work, you can either try editing the position for that window in PrivatePreferences.json which is in User/AppData/Local/SketchUp/SketchUp 2020/SketchUp. Mine looks like this:
Screenshot - 1_21_2021 , 10_09_44 AM.png


Edit the Left and Top values. Do this while SketchUp is closed.

Or you could try repairing the installation by finding the downloaded installer, right clicking on it and choosing Run as administrator. If prompted, click Repair.

If you don't have the most recent version of 2020 installed or don't have the installer, get the installer from sketchup.com/download/all
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Re: Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 5:07 pm

Nope. Im running a repair right now. I will see what that does.

Stand by.

I know you're waiting on baited breath. :mrgreen:
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Re: Extension Manager not loading

Postby Dave R » Thu Jan 21, 2021 5:12 pm

david_h wrote:I know you're waiting on baited breath. :mrgreen:


That's what that taste in my mouth is! I thought my coffee was just bad. :D
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Re: Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 5:13 pm

well . ..that didn't work. :oops:
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Re: Extension Manager not loading

Postby Dave R » Thu Jan 21, 2021 5:18 pm

You haven't answered my question about it not loading. Does that mean the window is opening but it's blank or it doesn't appear at all?
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Re: Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 5:19 pm

doesn 't appear at all. Zip. Nada. Nyet.

The thing that is odd about all of this is that it was working fine yesterday. Maybe i should do a re-install. Darn it. I was hoping to avoid that.

D :mrgreen:
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Last edited by david_h on Thu Jan 21, 2021 5:23 pm, edited 1 time in total.
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Re: Extension Manager not loading

Postby Dave R » Thu Jan 21, 2021 5:23 pm

I sent you a PM.
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Re: Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 5:45 pm

FIXED!

Dave R. . .you're my new hero!

Thank you!

D
capAmer.jpg
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Re: Extension Manager not loading

Postby Dave R » Thu Jan 21, 2021 6:09 pm

Happy to help David.

Where did you find that picture of me? :-P
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Re: Extension Manager not loading

Postby david_h » Thu Jan 21, 2021 6:26 pm

It seems you are all over the interwebs.

I am just glad that the planet is in caring hands of those that are much smarter than me.
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Re: Extension Manager not loading

Postby Dave R » Thu Jan 21, 2021 6:38 pm

david_h wrote:It seems you are all over the interwebs.


That's the problem. No privacy. :D

I'm happy it was a pretty easy fix.
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Re: Extension Manager not loading

Postby Box » Fri Jan 22, 2021 12:19 am

Dave R wrote:
david_h wrote:
I'm happy it was a pretty easy fix.

I assume it was the alt space fix?
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Re: Extension Manager not loading

Postby Dave R » Fri Jan 22, 2021 12:22 am

Tried that. Wound up editing PrivatePreferences.json and setting the Left and Top to match the Extension Warehouse numbers.
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Re: Extension Manager not loading

Postby Box » Fri Jan 22, 2021 12:27 am

Good to know, it could be frustrating for others looking for an answer not actually finding one in the thread when it has a solution check-mark.
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