3D warehouse doesn't work

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3D warehouse doesn't work

Postby Myrtilla3 » Tue Jun 19, 2018 4:34 pm

Hi Everybody ;)

I have a big problem until this afternoon... I work on sketchup Pro 2016 with windows 8.1. And as you can see on the picture, when I start 3D warehouse, nothing is displayed. I can write something in the search bar, but nothing happens... In fact, these are the results that do not display because if I pass my cursor over, the arrow of my mouse turns into a hand. He spots the link, but I can not download or see it.
How can I do?

Thank you for your help!!!!
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Re: 3D warehouse doesn't work

Postby juju » Tue Jun 19, 2018 4:43 pm

Have you tried the standard computer related troubleshooting things?

- close and relaunch the program
- shut down and restart the computer
- check internet connectivity (should be fine since you posted here)
- consider if you did any updates to the Os that may have an influence? Make sure your anti-virus isn't blocking outgoing calls from the software

Apart from that, I have nothing.
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Re: 3D warehouse doesn't work

Postby pbacot » Tue Jun 19, 2018 4:47 pm

Yes it is broken here as well. If I click in the window I get a model page, but I can't do anything else. The pages are different each time and they are all Czech. Also the language setting is Czech. I was able to click in Login but my info will not go in automatically as it usually does. (don't remember login info)
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Re: 3D warehouse doesn't work

Postby Myrtilla3 » Wed Jun 20, 2018 8:24 am

pbacot wrote:Yes it is broken here as well. If I click in the window I get a model page, but I can't do anything else. The pages are different each time and they are all Czech. Also the language setting is Czech. I was able to click in Login but my info will not go in automatically as it usually does. (don't remember login info)



YES! Exactly the same here!
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Re: 3D warehouse doesn't work

Postby Myrtilla3 » Wed Jun 20, 2018 8:31 am

juju wrote:Have you tried the standard computer related troubleshooting things?

- close and relaunch the program
- shut down and restart the computer
- check internet connectivity (should be fine since you posted here)
- consider if you did any updates to the Os that may have an influence? Make sure your anti-virus isn't blocking outgoing calls from the software

Apart from that, I have nothing.



Thank you Juju, but if I post something here, that I tried anything I could do. I tried all you said and more. I made a windows restore to an old version (few days ago), I tried to clear my computer (DNS, cookies, etc), and finally I did all updates for internet exporer, but nothing worked.
I have to specify that the problem is general on internet explorer and not only in sketchup program.
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Re: 3D warehouse doesn't work

Postby juju » Wed Jun 20, 2018 12:32 pm

Myrtilla3 wrote:Thank you Juju, but if I post something here, that I tried anything I could do.

No worries. You'd be surprised how many people don't troubleshoot.
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