New behaviour.

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New behaviour.

Postby Mike Amos » Sun Jan 19, 2020 2:37 pm

OK, I have 2019, I decided to go for it when I acquired Maxwell render V5.

I deleted some of the older builds/versions and reduced to 2014, 2017 and the new 2019. After I had done this and cleaned up the disc I stopped being able to see thumbnails which was not resolved by altering the @open with' selection or by reinstalling 2019 and selecting 'Repair'

Now I cannot import skp files at all without a catastrophic crash, no bug report just an immediate crash of 2019. I have filed a report via support but thought I would ask here in case I have missed a solution. I did a quick search for the topic but found nothing.
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Re: New behaviour.

Postby HornOxx » Sun Jan 19, 2020 3:12 pm

:shock: also I was thinking about any basic cleaning of this kind already - just to make it clearer for me and for not to run into the same issue - have you uninstalled the older versions which were so far executable installed? or have you done any manual cleanings in the data directorys?
You wrote "...now I cannot import skp files at all without a catastrophic crash" - so SkUp2019 at least opens and works without problems as long as you don't use "import" ?
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Re: New behaviour.

Postby Mike Amos » Sun Jan 19, 2020 3:59 pm

I have uninstalled the prior versions apart from the two I mentioned and searched for orphaned files. I also made sure that files were associated with sketchup 2019.

I cannot view the thumbnails and cannot import skp files but I can import autocad and collada files which makes things interesting. I can only believe it is a new bahaviour or another corrupt bloody model file. I am going through my other models which I can open and check to see if the import problem persists across the board which is time consuming but what else can I do?
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Re: New behaviour.

Postby TIG » Sun Jan 19, 2020 4:39 pm

Did you run the v2019 installer exe file correctly ?

Try this...

Close SketchUp [and/or Layout] whilst logged into Windows as your normal user-account name.
Find the relevant SketchUp installer's exe file - in Downloads ?
Select its icon and choose "Run as administrator".
When prompted choose 'Repair'.
When it completes restart SketchUp and see if that helped.

Running a complex app's installer's exe file in any other way will cause all kinds of unpredictable and unexpected weirdness - often around permissions, file/folder accessibility, saving settings/preferences etc - so never double-click the exe file's icon to 'Run' it, even if you have admin-powers it is not the same thing !
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Re: New behaviour.

Postby Mike Amos » Sun Jan 19, 2020 5:08 pm

Thanks mate, done that a few times now, I am leaning towards some kind of problem with the file. All my models are stored on drive 'D' my second hdd but still installed direct to the MB and inside the PC case.
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Re: New behaviour.

Postby TIG » Sun Jan 19, 2020 5:50 pm

Working on SKP files other than where SketchUp is installed [usually C:] can cause weird issues,
Copying the SKP files onto the C: drive to work on and saving changes there, and then finally saving them when the work is all done onto the D: drive would be recommended - however, at least it's probably better that saving to a memory-stick or somewhere like 'DropBox' !
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Re: New behaviour.

Postby Mike Amos » Sun Jan 19, 2020 6:23 pm

Most of the time drive 'D' is fine but I do not see why it should go teets up just because the file is on drive 'D'. Another one of life's mysteries.
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Re: New behaviour.

Postby TIG » Sun Jan 19, 2020 6:57 pm

It depends how the D: drive is connected to the system...
Delays in saving data down the wires can cause these saving data issues...
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Re: New behaviour.

Postby Mike Amos » Sun Jan 19, 2020 7:33 pm

Does not like importing skp from drive d even when the model I'm working on is saved on the 'C' drive. This is a problem with 2019, no idea why.
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Re: New behaviour.

Postby TIG » Sun Jan 19, 2020 7:58 pm

So if you copy the file-to-import from D: to C: does it import OK into a C: based SKP ?
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Re: New behaviour.

Postby Mike Amos » Mon Jan 20, 2020 12:35 am

Sorry mate, I just wonder what the point of duplicating all my files is all about. This has only happened in 2019 and only really since the .3 edition, nothing like this before and I do not appreciate the mucking about.

The idea of putting the files on drive 'D' is to save memory on drive 'C', it is an internal hdd direct to the mother board.

BTW, the answer is no. Having moved my files to the 'C' drive I still cannot import SKP. I think I must be getting two tuesday's this week. I hope only two anyway.
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