SU 2015 Pro "send to layout is grayed out"

General discussion related to SketchUp Pro and Make

SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 3:34 am

I got a new IMac with 10.12.2 Sierra and installed SU Pro 2015 (license activated) and when I went to send a file to LO after I saved it in SU "send to LO was grayed out". I searched the Web for an answer and found this thread on the SU forum
https://forums.sketchup.com/t/send-to-l ... ease/16789
Nothing in the thread applied to my circumstance. The app names (SU, LO )were not moved or renamed. I opened the SU file in LO and everything was good and the Document Setup/ Ref was current. But "send to LO out is still grayed out".

I'm at a loss.

Walt
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 12:13 pm

Hi Walt,

Does SketchUp show that your pro license is activated? Can you open LayOut directly?
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 1:47 pm

Yes I can open LO either directly or with an old LO fie.
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 1:53 pm

Did you try reinstalling SketchUp? I have vague recollections of someone else having this problem and reinstalling being the solution.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 1:57 pm

I'll do that and get back at you.
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 1:58 pm

Good luck.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 2:09 pm

Nope didn't work. Wonder if I need to uninstall first. I read some where to uninstall SU you needed to delete the plist also.
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 2:12 pm

Maybe just deleting the plist would work. If it is corrupt, that could cause problems. SketchUp would rewrite the plist next time you start up. We need a Mac guru in here.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Rich O Brien » Tue Jan 10, 2017 2:22 pm

Somebody called?

2
There's a frontroom and a backroom....reverse faces
User avatar
Rich O Brien 
Administrator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 2:25 pm

It's about time! :D
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 2:27 pm

Well I'm bewildered (nothing new there) SU dmg reinstalled and asked to replace old and I chose yes. Restarted Mac and opened SU and LO all works fine, even with the file or any other file they don't seem to be linked. Even making changes to SU file doesn't show in Document Setup in LO and they're both open.
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 2:29 pm

So Rich "What say ye"
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Rich O Brien » Tue Jan 10, 2017 2:34 pm

Only thing that comes to mind is file format.

Are you trying to send a 2017 file to LayOut 2016 or something along those lines.

Or maybe some legacy issue to when LayOut was not suffixed with the year.

I tried it on the Mac we have and can't see a problem.
0
There's a frontroom and a backroom....reverse faces
User avatar
Rich O Brien 
Administrator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 2:39 pm

Must be the second because the first is not the case.

Could it be something with 2017 Make overriding something? Wouldn't think so.
0
Last edited by mwm5053 on Tue Jan 10, 2017 2:40 pm, edited 1 time in total.
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Rich O Brien » Tue Jan 10, 2017 2:39 pm

I wouldn't have a clue how to fix it. Sorry.

Maybe your Reseller can help expedite the issue?
0
There's a frontroom and a backroom....reverse faces
User avatar
Rich O Brien 
Administrator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 2:43 pm

mwm5053 wrote:Must be the second because the first is not the case.

Could it be something with 2017 Make overriding something? Wouldn't think so.


Do you have 2017 Make installed? If so, that would be a problem because LayOut isn't available for Make.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Rich O Brien » Tue Jan 10, 2017 2:47 pm

He edited his post to say Make is installed.

Try nuking it.
0
There's a frontroom and a backroom....reverse faces
User avatar
Rich O Brien 
Administrator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 2:48 pm

Yeah. but these are SU 2015 files being opened in SU 2015 and using LO 2015
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 2:49 pm

@ Rich think I'll do that.
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Tue Jan 10, 2017 3:35 pm

I think I see what you've got going on. You can't send files from SU2017 to LO2015. You would have to save from SU2017 back to SU2015. You could then send the file from SU2015 to Lo2015.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Tue Jan 10, 2017 3:58 pm

No sorry SU 2017 doesn't have anything with what I'm doing It's all 2015.

That being said I uninstalled both 2017 Make and 2015 Pro. The folders in Applications folder ,
also the / Library /Application Support /folders for both 2015 and 2017 and the plist in the /Library/Applications Support/Preferences list like SU says on their website. Reinstalled SU 2015 and activated Lic. and "send to Layout is still greyed out".
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Wed Jan 11, 2017 11:02 am

Walt, I woke up thinking about your issue and it occurred to me that you are running SU/LO 2015 on Sierra. SU/LO 2015 isn't compatible with Sierra. I wonder if that has something to do with the problem.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Wed Jan 11, 2017 11:04 am

Yes @ Dave, as it turns out as I expected it's a compatibility issue. Sketchup has dropped support of 2015 in later Mac OSX
https://help.sketchup.com/en/article/36208
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Wed Jan 11, 2017 11:17 am

I wouldn't say they dropped support. They don't do further development of older versions after a newer version is released. They never have done so. SU2015 wasn't developed for Sierra because Sierra came well after SU2015.

Are you going to update to SU2017?
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Wed Jan 11, 2017 11:52 am

Well, I'd like to keep up to date and I will use 2017 Make, but purchasing a upgrade Lic really is not a priority these days.
So I think if I come across some paid work that I would need to use SU to LO feature I would probably go back to a supported OS X
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Wed Jan 11, 2017 11:56 am

I did some house plans for a local contractor last year so he could get a building permit.
I was glad to see my somewhat expertise in SU would actually payoff but he ended up moving his business out of state so you never know what might come up.
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby Dave R » Wed Jan 11, 2017 12:09 pm

It's good to keep your options open.

Good luck.
0
Inspecting mirrors is a job I could easily see myself doing.

If you are the smartest person in the room, you are in the wrong room.
User avatar
Dave R 
Global Moderator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby pbacot » Wed Jan 11, 2017 7:04 pm

mwm5053 wrote:I did some house plans for a local contractor last year so he could get a building permit.
I was glad to see my somewhat expertise in SU would actually payoff but he ended up moving his business out of state so you never know what might come up.


NM probably has a "quieter" economic scene, but it's a good time to get plenty of design or construction work here in California. Probably there to.
0
MacOSX (El Capitan) ShetchUp Pro v16 Layout Twilight Pro v2 M2 Kerkythea PowerCADD
User avatar
pbacot 
Top SketchUcator
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby mwm5053 » Thu Jan 12, 2017 12:32 am

:thumb:
0
2011 iMac
SU 2015 Pro, 2017 Make
V2 Twilight
macOS Sierra 10.12.5

mwm5053 
Premium Member
Premium Member
 

Re: SU 2015 Pro "send to layout is grayed out"

Postby slbaumgartner » Fri Jan 13, 2017 4:30 pm

What you describe sounds like an issue that has been discussed on the general sketchup forum: Sierra added a new security "feature" to prevent a particular kind of hijack attack. See, for example, this topic:

https://forums.sketchup.com/t/send-to-l ... 7/37181/10

Unless a newly installed app is adequately signed, Sierra runs it by first copying the code into a separate random folder it creates on the disk. This prevents the hijack, but it also makes SU unable to find LayOut. The latest release of SU 2017 has been adequately signed to correct this problem, but older versions have not because Trimble no longer supports them. So, when you reinstalled SU 2015 you likely tripped this feature. In the post linked above, Barry gives one way to fix it.
0

slbaumgartner 
PluginStore Author
PluginStore Author
 

SketchUcation One-Liner Adverts

by Ad Machine » 5 minutes ago



Ad Machine 
Robot
 

Next


 

Return to SketchUp Pro & Make Discussions

Who is online

Users browsing this forum: dudesandwich and 15 guests

Visit our sponsors: