SU 2015 Pro "send to layout is grayed out"

[mwm5053]

I got a new IMac with 10.12.2 Sierra and installed SU Pro 2015 (license activated) and when I went to send a file to LO after I saved it in SU "send to LO was grayed out". I searched the Web for an answer and found this thread on the SU forum
https://forums.sketchup.com/t/send-to-l ... ease/16789
Nothing in the thread applied to my circumstance. The app names (SU, LO )were not moved or renamed. I opened the SU file in LO and everything was good and the Document Setup/ Ref was current. But "send to LO out is still grayed out".

I'm at a loss.

Walt

[Dave R]

Hi Walt,

Does SketchUp show that your pro license is activated? Can you open LayOut directly?

[mwm5053]

Yes I can open LO either directly or with an old LO fie.

[Dave R]

Did you try reinstalling SketchUp? I have vague recollections of someone else having this problem and reinstalling being the solution.

[mwm5053]

I'll do that and get back at you.

[Dave R]

Good luck.

[mwm5053]

Nope didn't work. Wonder if I need to uninstall first. I read some where to uninstall SU you needed to delete the plist also.

[Dave R]

Maybe just deleting the plist would work. If it is corrupt, that could cause problems. SketchUp would rewrite the plist next time you start up. We need a Mac guru in here.

[Rich O Brien]

Somebody called?

[Dave R]

It's about time!

[mwm5053]

Well I'm bewildered (nothing new there) SU dmg reinstalled and asked to replace old and I chose yes. Restarted Mac and opened SU and LO all works fine, even with the file or any other file they don't seem to be linked. Even making changes to SU file doesn't show in Document Setup in LO and they're both open.

[mwm5053]

So Rich "What say ye"

[Rich O Brien]

Only thing that comes to mind is file format.

Are you trying to send a 2017 file to LayOut 2016 or something along those lines.

Or maybe some legacy issue to when LayOut was not suffixed with the year.

I tried it on the Mac we have and can't see a problem.

[mwm5053]

Must be the second because the first is not the case.

Could it be something with 2017 Make overriding something? Wouldn't think so.

[Rich O Brien]

I wouldn't have a clue how to fix it. Sorry.

Maybe your Reseller can help expedite the issue?

[Dave R]

Must be the second because the first is not the case.

Could it be something with 2017 Make overriding something? Wouldn't think so.

Do you have 2017 Make installed? If so, that would be a problem because LayOut isn't available for Make.

[Rich O Brien]

He edited his post to say Make is installed.

Try nuking it.

[mwm5053]

Yeah. but these are SU 2015 files being opened in SU 2015 and using LO 2015

[mwm5053]

@ Rich think I'll do that.

[Dave R]

I think I see what you've got going on. You can't send files from SU2017 to LO2015. You would have to save from SU2017 back to SU2015. You could then send the file from SU2015 to Lo2015.

[mwm5053]

No sorry SU 2017 doesn't have anything with what I'm doing It's all 2015.

That being said I uninstalled both 2017 Make and 2015 Pro. The folders in Applications folder ,
also the / Library /Application Support /folders for both 2015 and 2017 and the plist in the /Library/Applications Support/Preferences list like SU says on their website. Reinstalled SU 2015 and activated Lic. and "send to Layout is still greyed out".

[Dave R]

Walt, I woke up thinking about your issue and it occurred to me that you are running SU/LO 2015 on Sierra. SU/LO 2015 isn't compatible with Sierra. I wonder if that has something to do with the problem.

[mwm5053]

Yes @ Dave, as it turns out as I expected it's a compatibility issue. Sketchup has dropped support of 2015 in later Mac OSX
https://help.sketchup.com/en/article/36208

[Dave R]

I wouldn't say they dropped support. They don't do further development of older versions after a newer version is released. They never have done so. SU2015 wasn't developed for Sierra because Sierra came well after SU2015.

Are you going to update to SU2017?

[mwm5053]

Well, I'd like to keep up to date and I will use 2017 Make, but purchasing a upgrade Lic really is not a priority these days.
So I think if I come across some paid work that I would need to use SU to LO feature I would probably go back to a supported OS X

[mwm5053]

I did some house plans for a local contractor last year so he could get a building permit.
I was glad to see my somewhat expertise in SU would actually payoff but he ended up moving his business out of state so you never know what might come up.

[Dave R]

It's good to keep your options open.

Good luck.

[pbacot]

I did some house plans for a local contractor last year so he could get a building permit.
I was glad to see my somewhat expertise in SU would actually payoff but he ended up moving his business out of state so you never know what might come up.

NM probably has a "quieter" economic scene, but it's a good time to get plenty of design or construction work here in California. Probably there to.

[mwm5053]

[slbaumgartner]

What you describe sounds like an issue that has been discussed on the general sketchup forum: Sierra added a new security "feature" to prevent a particular kind of hijack attack. See, for example, this topic:

https://forums.sketchup.com/t/send-to-l ... 7/37181/10

Unless a newly installed app is adequately signed, Sierra runs it by first copying the code into a separate random folder it creates on the disk. This prevents the hijack, but it also makes SU unable to find LayOut. The latest release of SU 2017 has been adequately signed to correct this problem, but older versions have not because Trimble no longer supports them. So, when you reinstalled SU 2015 you likely tripped this feature. In the post linked above, Barry gives one way to fix it.