SketchUp/OSX Lion Known Google SketchUp Lion Issues

[bigstick]

I'm having all sorts of crashing and hanging issues with Lion. Particularly when working on files on network drives.

It's really very, very unsatisfactory for me. Anyone else having the same problems?

Come on Google, please update SketchUp for Lion!

[Pout]

Just for the devs to know:
in webdialogs when you would use the input type 'file' the path send to Sketchup is replaced by 'C:/fakepath'
Haven't found a solution yet.

[Hakken]

In reference to number 7 listed above, you can turn off the restoration of application windows 'feature' in the Preferences/General tab.

Yes, I 'upgraded' before reading this post.

[Pout]

Just for the devs to know:
in webdialogs when you would use the input type 'file' the path send to Sketchup is replaced by 'C:/fakepath'
Haven't found a solution yet.

This has to do with the html 5:
http://acidmartin.wordpress.com/2009/06 ... -unveiled/

For me, a problem, since i use this to import xml files in Sketchup.

[bertb]

Just to let you know : updated both iMac + MBP to Lion,
SU8 causes no problems at all (no plug-ins installed)
Bertb

[Dan Rathbun]

Wondering...

1) ... did Lion come with a version of MRI Ruby, if so, what version and patchlevel?
(Console constants: RUBY_VERSION and RUBY_PATCHLEVEL)

2) ... did Apple ever get to the intitial relase (1.0) of MacRuby and did Lion distro with it?

[TriciaS]

However, when I upgraded Lion to 10.7.1, I got the white line bug described in this thread. I don't know if this is a result of the internal Intel graphics chip on the MBA, or if all users running SU on Lion 10.7.1 are noticing it?

Hello,

I too am curious if others are seeing this bug with 10.7.1. Anyone? It does sound like it is related to the Intel graphics card, but it certainly sounds like a frustrating issue that needs to, at a minimum, be reported to Apple. If you do see the issue, can you go to Preferences > OpenGL and, just as an experiment, turn off "Use Hardware Acceleration" to see if the issue will go away on relaunch? That step will confirm the issue is related to the graphics card. Christophe - have you upgraded to 10.7.1 and are shadows still behaving for you?

Thanks in advance,

Tricia
Google

[TriciaS]

I'm having all sorts of crashing and hanging issues with Lion. Particularly when working on files on network drives.

It's really very, very unsatisfactory for me. Anyone else having the same problems?

This sounds really bad and I'm sorry you are running into it. Can you give me a few steps to reproduce it? I'm not immediately able to reproduce a hang or crash. Also, is anyone else seeing this issue?

Thanks in advance,

Tricia
Google

[fredo6]

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs.

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

[TriciaS]

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs.

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

Will do, Fredo!

Tricia

[fredo6]

Will do, Fredo!

Tricia

Tricia,

Thanks very much. It becomes pretty urgent now, because we have users with Safari 5.1 who get the problem.

At this stage, we need to understand what SU does under the hood in order to find a workaround.

Fredo

[bigstick]

Hi Tricia,

Actually, I can't reproduce the error at will, it seems to happen without any specific user intervention. Because of the issues I had working from network drives, I have moved all my current work to my local drive but there is no improvement. I reckon I can get maybe 2 hours at most out of SU before it locks up and needs a 'Force quit'.

Makes no difference whether I use a big model or a small one. Sometimes it will lock up when the model first loads. The annoying thing is that there is no crash (and hence no error report) just hanging. I have used Activity monitor and the hanging application is doing nothing. No CPU activity at all.

I think it might be related to Autosaving. Lion Autosaves, but so does SU. I have turned off Sketchup's autosave feature for now. I'll let you know how I get on.

[TriciaS]

Yes - thanks! Do let me know if turning off autosave makes a difference. I worried about autosave on Lion too, but we haven't yet found any bugs.

If autosave doesn't seem to be the culprit, it would be good to rule out Ruby plugins by launching SU with Ruby plugins disabled. To do that on the Mac:

1. Launch SketchUp
2. Try to recreate the bug
3. Close SketchUp
4.Open terminal and type the following two lines to launch SU with Ruby disabled:

cd /
Applications/Google\ SketchUp\ 8/SketchUp.app/Contents/MacOS/SketchUp -DisableRubyAPI YES

5. Try to recreate the bug (if you can't recreate it, Ruby plugins are the culprit)
6. Exit SketchUp
7. Launch SketchUp the normal way - Ruby plugins should again be enabled.

Thanks in advance,

Tricia

[driven]

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

Code: Select all

2011-09-13 10:34:25.256 SketchUp[1907:10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

[TriciaS]

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

I'm glad it is useful. That is the main start-up option that is supported.

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

There are two Mac-specific bugs we are hoping to fix in the next maintenance release of SketchUp that sound related to this. One is that scaling is not accurate when exporting to PDF/EPS, and the other is that the print width and height settings aren't remembered, which means you can't print to multiple pages. Are you running into one or both of these?

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

Code: Select all

2011-09-13 10:34:25.256 SketchUp[1907:10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

Can you describe this bug more?

Thanks in advance,

Tricia

[driven]

One is that scaling is not accurate when exporting to PDF/EPS, and the other is that the print width and height settings aren't remembered, which means you can't print to multiple pages. Are you running into one or both of these?

Printing to Scale over multiple A4 sheets is my main problem, but I have also tested drawing an A4 Sheet minus 10mm margins and printing at 1:1 and SU either wants to print it on 4 pages [but can't] or if I set the page size to match the paper size, it scales the output at approx 50%.

Can you describe this bug more?

if I set 'auto activate paint tool' in preferences, I expect it to activate the 'color' dialog box when I select the 'paint tool', which it does, However, it also sets the 'paint bucket' as the startup tool, which is never what I want in a blank drawing or even an pre-existing one.

I normally use an applescript to start SketchUp that allows me to set 'auto paint tool' as a preference, but start with a different tool ,preserves my custom toolbars and refreshes the view [the other mac startup bugs].

I had stopped setting this preference because it seemed to make SU more buggy.

On reselecting it to refresh my memory for this reply it exposed a bug in 'booleanhelper.rb' in relation to 'Sketchup::SelectionObserver', I'll report that to the developer, but thought I should mention it as it works fine without 'auto paint tool'.

john

Thanks in advance,

Tricia

[bigstick]

Thanks Tricia! I'll try with autosave disabled first, then I'll try with plugins disabled.

[thecadman]

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?
BTW I am new to the forum!

[Dan Rathbun]

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?

Welcome ...

What is your Safari version ?

I tried it on Win, and got a rendering error:

Add_Location_Win_SU8M1.png

[driven]

What is your Safari version ?

@dan, it's working on Safari 5.0.6, so it should also work on Safari 5.1.0, if that's your thought.

@thecadman, have you tried the other 'Google Toolbar' links i.e. the warehouse, photoTexture, do they work?

I'm not on OSX 10.7, but I had problems before I registered my Google account from within the 3D Warehouse dialog.

john

[Dan Rathbun]

Ok I see the problem... The Account SignIn page has been changed. When I sized the window... there is a yellow banner at the bottom that says "Welcome to Google's new sign-in page"

The new size is saved in the "WebDialog_ModelHere" subkey. (Easy fix!)

[AdamB]

Given lots of underlying technology has changed in Lion, are the messages when SketchUp launches (which most users won't see unless they are developers) benign anymore?

Previously its just a bit sloppy that the same function if defined twice. But now, picking up something from an installed Framework vs SketchUp could cause problems, no?

Adam

objc[78103]: Class SKTextPath is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/../Frameworks/SAPI.framework/Versions/A/SAPI. One of the two will be used. Which one is undefined.
objc[78103]: Class SKTextPath is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/../Frameworks/slapi.framework/Versions/A/slapi. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadOnlyFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2Acad.plugin/Contents/MacOS/Skp2Acad. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadWriteFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2Acad.plugin/Contents/MacOS/Skp2Acad. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaBaseFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2Acad.plugin/Contents/MacOS/Skp2Acad. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadOnlyFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadWriteFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaBaseFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr. One of the two will be used. Which one is undefined.
objc[78103]: Class HLRExporterBase is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadHlr.plugin/Contents/MacOS/Skp2AcadHlr and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadOnlyFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaReadWriteFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.
objc[78103]: Class CocoaBaseFileBuf is implemented in both /Applications/Google SketchUp 8/SketchUp.app/Contents/MacOS/SketchUp and /Applications/Google SketchUp 8/SketchUp.app/Contents/PlugIns/Skp2AcadSection.plugin/Contents/MacOS/Skp2AcadSection. One of the two will be used. Which one is undefined.

[TriciaS]

I have found that the Add location button to geolocate your model gives me a window with Unauthorised Error 401 in it. Anyone else find this?
BTW I am new to the forum!

Hi Steve - are you still seeing this issue?

And Dan, are you still seeing the rendering error? What seems to be going on here is that Add Location is mis-behaving - it should never make you login (which might be related to the 401 error as well). I'm curious whether anyone else, when adding a location, is seeing either a 401 error or a login screen?

Thanks in advance,

Tricia

[Dan Rathbun]

And Dan, are you still seeing the rendering error?

No (only the 1st time that the NEW Google Account SignIn page is displayed, since the previously saved webdialog size was for the old layout.) Once the user resizes the webdialog window, the new window size is saved by Sketchup under the "WebDialog_ModelHere" subkey (PC Registry.)

What seems to be going on here is that Add Location is mis-behaving - it should never make you login (which might be related to the 401 error as well).

I do not think this is a internal Sketchup "bug", but instead a redirect on the server-side.
It still happens every time I click "Add Location" Regardless of whether or not I am not currently signed in. (I went through the sign-in dialog, and the tooltip for the signin button says I am signed in, but "Add Location" still brings up the Google Account SignIn page.)

I tried checking the "Keep Me signed in on this computer" box, and restarting Sketchup (was automatically signed in,) but "Add Location" still brings up the SignIn page.

UPDATE: OK weird... I erased Susan, and had a empty model that was NOT geo-located. Then clicked "Add Location" button (in ModelInfo dialog,) and chose a location in my hometown, grabbed a bit of imagery. I saved the model as "Untitled.skp" and closed Sketchup.
Upon restarting Sketchup, the NON-geo-located template with Susan opened, but clicking "Add Location" now bypasses the SignIn page and goes to the previous location (even though this model is not the one that I saved as geo-located,) and there is no imagery selected, (no biggie there.)

SO... it seems that this is the first time I have actually geo-located a model with SU 8.0M1, and in the absence of any locational data for the dialog (in the Sketchup.dat file ??,) the user will get the LogIn page rather than the Add Location page.

[roelatmac]

Let's hope Google Sketchup will update to a decent working version on Lion before June 30 2012... Many mac-users will have to upgrade to Lion because their Mobileme-membership will expire on that date, they will have to migrate to iCloud, which only works with Lion. Measuring the time it's taking them already I'm not very confident...

[tfdesign]

I'm curious about the naming of the OS, they are now on lion the 'king of the jungle' (lions don't generally live in jungles) so what comes next? meercat? wombat?

I'm a little concerned to what comes after 10.9.x

"Dead Cat"?



Still not on Lion. Still at 10.6.8 on both machines.

[mariocha]

Let's hope Google Sketchup will update to a decent working version on Lion before June 30 2012...

Well this brand new maintenance update sure fixed the scene problem.

[gt5]

Let's hope Google Sketchup will update to a decent working version on Lion before June 30 2012...

Well this brand new maintenance update sure fixed the scene problem.

Glad to hear that, however this version is far from being a Lion application: Save does not work as it should, but of greater importance there is no way to achieve Natural Scrolling. You may not like Natural Scrolling, but it's somewhere between arrogant and hostile for Google to recode the software to reverse an action of the OS while purposefully preventing those who understand why scrolling works the way it does in Lion to use Natural Scrolling!

For those users who wish to say they prefer unNatural Scrolling, fine, Apple allows the user to turn Natural Scrolling off--Google, however, will not allow me to turn it back on!

[driven]

@gt5,

You, could try Scroll Reverser http://pilotmoon.com/scrollreverser/ it's FREE, works in SU V8 M2 on Leopard and should on Snow and Lion. sits in Menu Bar and lets you 'switch on the fly'.

My experience [which I've contacted the Developer about] was on first run it used ton of CPU.

however after setting the preferences that can work for this machine [turned off the laptop ones] AND clicked the 'About' item it has settled down and is being a good citizen.

I would install and set-up without SU running next time, as that may have caused the issue.

YMMV, but it might be useful [unless Google changes the behavior back]

john

[jbacus]

...but of greater importance there is no way to achieve Natural Scrolling. You may not like Natural Scrolling, but it's somewhere between arrogant and hostile for Google to recode the software to reverse an action of the OS while purposefully preventing those who understand why scrolling works the way it does in Lion to use Natural Scrolling!

For those users who wish to say they prefer unNatural Scrolling, fine, Apple allows the user to turn Natural Scrolling off--Google, however, will not allow me to turn it back on!

(cross-posted from the SketchUp Help Forum)

Hi gt5,

I don't have any evidence to suggest that Apple were thinking about zooming behavior in 3D modeling applications when they implemented "Natural Scrolling" in Lion. On the other hand, we thought pretty hard about that back in the original design for SketchUp. Rolling the wheel forward on your mouse has always caused the camera to zoom in, not out. For most users, Apple's inversion of this critical behavior was not a welcome change.

We considered many options here, including those where we let users re-invert the behavior at the OS level. In the end, we decided that it would be best to simply 'opt-out' of the change and let SketchUp control the scrolling direction by itself.

If you honestly prefer the inverted zooming direction, I'd be happy to discuss the reasons why you think it is better. It is possible that we could introduce a user preference in a future version of SketchUp that allows you to choose the direction you prefer– though in general we try to resist adding new options like that which could confuse new users.


john
.